We are looking for a friendly, responsive, and sales-oriented person to manage our Instagram and WhatsApp enquiries, assist customers with their requirements, and convert online enquiries into orders.
- Reply to customer messages and enquiries on Instagram, WhatsApp, and other online platforms
- Understand customer requirements and provide suitable product information
- Share product details, pricing, samples, and quotations
- Follow up with customers and convert enquiries into confirmed orders
- Handle the complete online sales process from enquiry to order confirmation
- Coordinate with the design and production teams when required
- Maintain proper records of enquiries, follow-ups, and confirmed orders
- Respond to customers professionally and promptly
Skills Required Positive communication skills in English and Hindi or Tamil
Good sales and convincing skills
Ability to multitask and manage multiple customer enquiries
Freshers can apply. Experience in online sales/customer support will be an added advantage.