The purpose of the Claims Role is to effectively manage the claims process for clients, ensuring a smooth and fair settlement of claims. The role involves reviewing and validating claims, liaising with insurers, advocating for clients' interests, and guiding them through the claims process to achieve a satisfactory outcome. The candidate should be willing to surrender the surveyor license.

Key Expectations of the Role

Claims Processing and Documentation :

- Accurately review and process claims in adherence to established protocols and guidelines.
- Ensure all necessary documentation is collected and maintained for each claim, including client statements, reports, and relevant records.

Client Advocacy and Communication :

- Act as the main point of contact for clients during the claims process, providing timely updates and information.




- Advocate for clients' interests and rights, ensuring a fair and just settlement of claims.

Settlement or Compromised Settlement :

- Engage in substantiating the claim to the insurers to secure optimal claim settlements for clients.
- Ensure that settlements are fair and appropriate, considering policy terms, legal requirements, and clients' expectations.

Conflict Resolution and Customer Service :

- Address client concerns, disputes, and inquiries related to claims in a skilled and timely manner.
- Facilitate conflict resolution and maintain positive client relationships throughout the claims process.

📌 Non EB Claims Manager (Surveyor Background) (Mumbai)
🏢 Anand Rathi Insurance Brokers
📍 Mumbai