- Lead and manage the Network Operations team, ensuring smooth 24x7 network support and service delivery.

- Troubleshoot and resolve complex network issues related to Routing & Switching infrastructure.

- Manage incident response, major incident handling, and escalation processes to minimize downtime.

- Plan and manage team shifts, resource allocation, and operational handovers for continuous support.

- Develop, implement, and standardize SOPs, operational procedures, and best practices.

- Monitor and improve SLA compliance, focusing on reducing MTTR through effective incident management.

- Perform root cause analysis (RCA) and implement preventive actions to avoid recurring issues.

- Monitor network performance, availability, and capacity to ensure business continuity.

- Collaborate with cross-functional teams, vendors, and stakeholders to resolve technical challenges.

- Mentor and guide team members, conduct performance reviews, and drive continuous process improvements.

📌 Network Team Lead/ Manager (India)
🏢 Trigent Software
📍 India