- Handled client-raised incidents by directly engaging with users to understand and resolve technical issues efficiently.

- Proficient in configuring and supporting Cisco Unified Communications Manager (CUCM), Voice

- Gateways, SIP Trunks, Microsoft Teams, MTR, AudioCodes SBC for seamless communication and collaboration solutions.

- Skilled in managing and optimizing call routing operations, Teams services.

- Created and managed Route Lists, Route Groups, Route Patterns, Translation patterns, Hunt List, Call Queues, Auto attendants.

- Setup voicemail using Cisco Unity Connection and provide customization features using Cisco Unified

- Communications Self Care Portal.

- Troubleshoot issues related to call routing (MS Teams, Cisco phones, Cisco Codecs, MTR devices).

- Manage Cisco phone, Codec, Polycom configurations.

- Create, Delete, edit a conference room using Room Management Portal with Administrator access.





- Manage MTR room commissioning and enroll them into production.

- Provide support for Microsoft Teams application specific issues, Microsoft Teams Rooms meeting issues and Audio and Video conferencing issues.

- Enterprise Voice feature configuration, assignment and routing using PowerShell scripts and Admin Center.

- Skilled in handling Microsoft Teams Room setup, configuration, alert monitoring using MTRP portal.

- Acquired knowledge and hands-on experience in managing Teams Admin Center, O365 Admin Center.

- Conducted root cause analysis for service interruptions, resolving issues in Unified communications and Microsoft Teams platforms.

- Supported multiple maintenance activities with server and voice device backups, validations.

- Manage knowledge articles content, template and expiration

📌 Mocc (Bengaluru)
🏢 Trigent Software
📍 Bengaluru