Responsibilities

- Provide input to service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space.

- Develop and enforce engineering standards and models.

- Design, maintain, and troubleshoot operating system images and task sequences for a variety of physical platforms.

- Package and execute application deployments, Microsoft's standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera Admin Studio, PSAppDeployToolkit, Advanced Installer, and Orca.

- Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer.

- Write and maintain scripts using industry standard scripting languages including PowerShell.

- Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience.

- Recommend and implement improvements to desktop architecture and design.

- Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions.

- Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement.

- Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration.

- Participate in the identification of vulnerabilities and mitigation plan.

Experience and Educational Requirements

- Bachelor's Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience.

- At least 7 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience.

- Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience.





- Windows 10 Enterprise Operating system features, settings, and installation.

- Active Directory, Group Policy, and their use for managing user and computer objects.

- Ability to write scripts in PowerShell.

- Familiarity with Defender, BitLocker, etc.

- BIOS functions and configurations.

- Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANs.

Minimum Skills, Knowledge and Ability Requirements

- Exceptionally robust analytical and problem-solving skills
- A technical background or the capacity to understand complex technical issues is required

- Strong written and verbal communication skills

- Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals

- Ability to see the big picture and prioritize accordingly

- Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions

- Excellent interpersonal skills, effective team player

- Ability to write non-technical and technical Root Cause Analysis documents

- Excellent customer service skills

- Excellent decision making skills
- Excellent ability to communicate effectively both orally and in writing

- Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements

- Solid organizational, with attention to detail skills

- Knowledge of ITIL Foundation
- Working knowledge of Microsoft Operating Systems (Windows, XP)

- Working knowledge of Software Development Life Cycle

- Ability to work independently and as part of a team

- Ability to work in fast-paced environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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