Remote role (Work from home)

Singapore client

Offshore role

Working hours and public holidays as per Singapore

Shift Timings are based in SGT - 24*7 Rotational Shift

Middleware Administrator

L1 Application Operations Support – 70% to 90%

- Provide L1 operational support for in-scope production applications and systems.
- Work on a shift-based support arrangement covering business operating hours, with shifts subject to change based on business requirements.
- Monitor batch jobs and scheduled operations to ensure successful and timely completion.
- Monitor application health and system status based on established runbooks and operational procedures .
- Respond to system alerts, follow SOPs/runbooks for initial troubleshooting, and escalate issues to SME/L2 support when required.
- Perform job recovery and application/service restart activities according to documented recovery procedures.
- Attend to incident tickets, perform initial investigation and troubleshooting, and escalate to L2 support for service recovery where required.
- Follow up on escalated incidents to ensure timely resolution and closure within defined SLAs and KPIs .
- Maintain high-quality operational and incident management practices in line with service levels and support processes.
- Prepare regular application health status and operational trend reports .
- Support onboarding of new applications into the production support environment, ensuring required operational documentation is available, including:
- Runbooks and system health-check procedures
- Application/service recovery SOPs
- Batch job schedules and criticality
- Monitoring and escalation procedures
- Maintain and regularly update runbooks, SOPs and operational documentation .

Continuous Improvement & Automation – 10% to 30%
- Identify opportunities to improve application operations and enhance L1 support efficiency.
- Update and enhance application SOPs and operational procedures .
- Review and revise existing L1 runbooks to improve troubleshooting and recovery efficiency.
- Automate repetitive monitoring and operational activities defined within SOPs.
- Create,



enhance and maintain application monitoring dashboards to improve system visibility and operational reporting.
- Identify opportunities to reduce manual effort through automation and process improvements .

Production & After-Hours Support
- Support a 24x7 production operations environment , with the support model and shift arrangement subject to business requirements.
- Attend to production incidents immediately during assigned after-hours/on-call support.
- Support project cutover activities , including application health checks and production readiness validation.
- Provide support for critical or important service requests upon manager approval.
- Participate in planned production activities, system checks and operational readiness exercises as required.

Job Requirements

Education

- Diploma in Computer Engineering, Computer Science, Information Technology, Electronics, Electrical Engineering or equivalent.

Skilled Qualification

- IT certification in relevant programming, infrastructure or technology areas is an advantage.

Experience

- Minimum 2 years of experience in application operations or production support .
- Hands-on experience in application monitoring and batch operation support .
- Experience working in a fast-paced production environment with strong incident and service management practices.
- Self-motivated, adaptable and able to work effectively under pressure.

Technical Skills

- Application monitoring and production operations
- Batch job monitoring and recovery
- Incident management and escalation
- Runbook/SOP-based troubleshooting
- Windows, Linux and Unix
- AWS / Cloud platforms
- Database and middleware technologies
- Familiarity with application programming languages such as Java and .NET




- Monitoring dashboards and operational reporting
- Basic automation/scripting for operational activities

Key Competencies

- Strong troubleshooting and analytical skills
- Good understanding of production support processes
- Ability to follow and maintain operational procedures
- Strong communication and stakeholder coordination skills
- Willingness to work shift-based and 24x7/on-call support when required
- Strong focus on SLA, KPI, service quality and continuous improvement

EA License Number: 23C2060 Registration ID is R22109715 Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for.

Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte

Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA an d e2i’s PDPA

📌 Middleware Administrator (India)
🏢 Quess Singapore
📍 India