Microsoft Dynamics 365 CRM Professional

Experience: 10–14 Years

Technology: Microsoft Dynamics 365 / CRM

Job Summary

We are looking for an experienced Microsoft Dynamics 365 CRM professional with 10–14 years of experience to lead the design, implementation, integration, governance, and optimization of Dynamics 365 CRM solutions.

The role requires strong expertise across Dynamics 365 Sales, Customer Service, and Marketing, along with experience in enterprise integrations, customer data governance, CRM architecture, and licensing/support cost optimization.

Key Responsibilities

- Provide functional and technical expertise across Dynamics 365 Sales, Marketing, and Customer Service.
- Design and optimize lead management, lead qualification, opportunity, and customer engagement processes.
- Design CRM solutions aligned with business requirements and enterprise architecture standards.
- Lead CRM integrations with ERP platforms, corporate websites, e-commerce platforms, and other enterprise applications.
- Design and optimize case management, service requests, customer interaction, and customer support processes.
- Establish and maintain governance standards for customer, account, contact, and master data.
- Ensure data quality, consistency, security, ownership,



and lifecycle management.
- Work with business stakeholders, IT teams, and implementation partners to translate requirements into scalable CRM solutions.
- Provide guidance on Dynamics 365 architecture, configuration, customization, integration, and solution design.
- Evaluate Dynamics 365 licensing models and support costs and identify cost optimization opportunities.
- Define governance, security, and compliance practices for Dynamics 365 environments.
- Support solution roadmap planning, enhancements, upgrades, and continuous improvement.
- Provide technical and functional leadership to development and support teams.
- Troubleshoot complex CRM issues an

Pay: ₹500,719.15 - ₹1,400,000.00 per year

Benefits

- Provident Fund

Application Question(s):
- How many years of overall experience do you have in CRM, and how many years specifically in Microsoft Dynamics 365?
- Have you worked on end-to-end lead-to-opportunity and customer lifecycle processes in Dynamics 365? Please explain briefly.
- What type of CRM integrations have you handled?
- Are you comfortable working on a contract basis for this chance?

Work Location: In person

📌 Microsoft Dynamics 365 CRM Professional (Mumbai)
🏢 employe hub
📍 Mumbai