1. Order Management &
- Coordination

- Handle customer inquiries and convert them into confirmed orders.

- Coordinate with internal departments to ensure smooth order execution.

- Prepare and maintain order sheets, purchase orders, and production plans.

- Monitor order status from development to final shipment.

- Ensure timely communication with customers regarding order progress.

1. Product Development

- Coordinate product sampling and development activities.

- Follow up on sample approvals and customer feedback.

- Work closely with design, production, and sourcing teams for new product development.

- Ensure product specifications are accurately communicated to all stakeholders.

1. Vendor &
- Supplier Management

- Identify and coordinate with vendors and suppliers for raw materials and accessories.

- Negotiate pricing, delivery schedules, and commercial terms.

- Evaluate vendor performance based on quality, cost, and delivery timelines.

- Maintain healthy relationships with suppliers and business partners.

1. Production Planning &
- Follow-up

- Coordinate with production teams to ensure adherence to production schedules.

- Track daily production status and resolve operational bottlenecks.

- Ensure production targets are achieved as per customer commitments.

- Monitor material availability to avoid production delays.

1. Costing &
- Commercial Activities

- Prepare product costing and price quotations.

- Analyze costs and suggest cost-optimization opportunities.

- Ensure profitability while meeting customer expectations.

- Assist management in budgeting and pricing decisions.

1. Quality Assurance &
- Compliance

- Coordinate with quality teams to ensure products meet required standards.

- Monitor quality inspections during production and pre-dispatch stages.

- Address quality issues and coordinate corrective actions.

- Ensure compliance with company and customer quality requirements.

1. Inventory &
- Material Coordination





- Monitor inventory levels of raw materials and accessories.

- Coordinate procurement activities to ensure uninterrupted production.

- Maintain records of material consumption and stock availability.

- Minimize excess inventory and wastage.

1. Logistics &
- Shipment Coordination

- Coordinate with logistics partners for dispatch and delivery.

- Ensure shipment documentation is prepared accurately and on time.

- Track shipments and update customers regarding delivery schedules.

- Resolve transportation and delivery-related issues.

1. Documentation &
- Reporting

- Maintain accurate records of orders, samples, production status, and shipments.

- Generate daily, weekly, and monthly reports for management review.

- Ensure proper filing of customer communications and commercial documents.

- Prepare MIS reports related to merchandising activities.

1. Customer Relationship Management

- Build and maintain strong relationships with customers.

- Address customer concerns and provide timely resolutions.

- Ensure high levels of customer satisfaction and retention.

- Identify opportunities for repeat business and account growth.

Preferred Skills &

- Knowledge

- Solid communication and negotiation skills.

- Knowledge of merchandising processes and supply chain operations.

- Understanding of production planning and inventory management.

- Good analytical and problem-solving abilities.

- Proficiency in MS Excel, ERP systems, and reporting tools.

- Ability to manage multiple orders and deadlines simultaneously.

- Knowledge of quality standards and compliance requirements.

- Strong coordination and stakeholder management skills.

Key Performance Indicators (KPIs)

- On-time order execution and delivery.

- Customer satisfaction and retention rate.

- Sample approval success rate.

- Order profitability and cost control.

- Production schedule adherence.

- Vendor performance and material availability.

- Quality compliance and reduction in customer complaints.

- Accuracy of documentation and reporting.

📌 Merchandiser (Gurugram)
🏢 Anvka Healthcare
📍 Gurugram