Total years of experience

8+

Relevant years of experience

5+

Detailed JD

Good Work experience in Manhattan Active WMS Production Support Project.

Functional Knowledge E2E flow of Warehouse and issues related to

- Receiving & Putaway

- Waving

- Allocation

- Inbound

- Outbound

- Task

- Replenishments

Nature of Tickets
- Enhancement Requests
- Configure & Testing
- In some cases only testing as development done by Manhattan

- Collaborative working with MA is required in some cases

- Sometimes all config & testing is done by Infosys completely eg-LTR

- Sometimes we need to open case with MA and get required budget approvals and time estimates for development

- Define business logic for request

- Providing detail analysis of a problem to MA in order to get resolution

- Drive discussion and actions with Avolta eg- Stock Reconcillations

- Incidents
- RCA & Resolution with in SLA

- Support team members for RCA & Resolution

- Take lead and accountability in case of P1/P2 cases

- Client interfacing.

- Strong communication skills.

- Solid SQL skills.

- SCI report modification and development experience.

Good To have
- SCI Reports

- Provide improvement ideas of existing business process

📌 MANHATTAN WMS (India)
🏢 Infosys
📍 India