We are looking for a result-oriented Business Operations to lead the growth, revenue, student engagement, academic delivery, faculty adoption, and operational performance of our online and digital learning programs.

The role will be responsible for driving student enrollments and revenue while ensuring a high-quality student learning experience, strong retention, effective faculty adoption of digital tools, timely delivery of digital content, and efficient team performance.

The ideal candidate should have strong experience in EdTech, online education, digital learning, sales/business development, academic operations, and team management, with a strong focus on measurable business outcomes.

Key Responsibilities1. Student Enrollment & Business Growth

- Achieve monthly, quarterly, and annual student enrollment targets for online and digital programs.
- Develop and execute strategies to increase student acquisition and enrollment.
- Monitor enrollment funnel performance and identify opportunities for growth.
- Work closely with marketing, counseling, academic, and support teams to improve enrollment outcomes.

1. Revenue Management

- Achieve assigned monthly, quarterly, and annual revenue targets.
- Monitor revenue performance against budgets and business plans.
- Identify opportunities for upselling, cross-selling, renewals, and recent program launches.
- Ensure effective coordination between sales, finance, counseling, and operations teams.

1. Lead Conversion

- Establish and maintain defined lead-to-enrollment conversion targets.
- Monitor lead quality, counselor productivity, follow-up effectiveness, and conversion performance.
- Analyze the enrollment funnel and implement corrective actions to improve conversion rates.
- Develop processes for effective lead tracking and follow-up.

1. Student Engagement

- Drive increased active student participation across digital platforms.
- Monitor LMS usage, attendance, class participation,



assessment activity, and content consumption.
- Develop initiatives to improve student interaction and engagement.
- Identify inactive or at-risk students and coordinate intervention programs.

1. Course Completion & Attendance

- Improve course completion and attendance rates across online programs.
- Monitor student progress and identify barriers to completion.
- Work with academic and support teams to implement student intervention strategies.
- Ensure academic delivery is aligned with program schedules and learning objectives.

1. Faculty Adoption & Digital Transformation

- Ensure faculty regularly use LMS, digital content, assessments, online teaching tools, and technology-enabled learning processes.
- Drive faculty training and adoption of digital teaching practices.
- Monitor faculty usage and compliance with digital academic processes.
- Work with academic teams to continuously improve the digital learning experience.

1. Student Retention

- Develop and implement strategies to reduce student dropouts.
- Monitor student renewal, continuation, and re-enrollment rates.
- Identify key reasons for student attrition and implement corrective measures.
- Coordinate with academic, counseling, and customer-support teams to manage at-risk students.

1. Customer / Student & Parent Satisfaction

- Maintain high levels of student and parent satisfaction.
- Establish mechanisms for collecting and analyzing student/parent feedback.
- Ensure complaints and service issues are resolved within agreed timelines.




- Track recurring complaints and implement process improvements to prevent repetition.

1. Digital Content & Academic Delivery

- Ensure courses, recorded classes, assessments, assignments, and learning materials are delivered according to schedule.
- Coordinate with academic, content, faculty, and technology teams for timely content delivery.
- Monitor content quality, availability, and accessibility on the LMS/platform.
- Ensure academic calendars and digital delivery schedules are followed.

1. Team Management & Performance

- Set clear targets and KPIs for counselors, academic teams, student support teams, and other relevant staff.
- Monitor individual and team performance through regular reviews.
- Coach and develop team members to improve productivity and performance.
- Identify performance gaps and implement appropriate improvement plans.
- Build a culture of accountability, collaboration, and continuous improvement.

1. Partnerships & Institutional Business Development

- Develop and maintain relationships with schools, colleges, educational institutions, and EdTech partners.
- Identify and pursue opportunities for institutional partnerships and B2B/B2B2C programs.
- Manage partnership discussions, program implementation, and ongoing relationships.
- Explore new channels and strategic partnerships for enrollment and revenue growth.

1. Reporting & Business Analytics

- Prepare and present accurate weekly and monthly business dashboards.
- Track key metrics including:
- Leads
- Lead-to-enrollment conversion
- Enrollments
- Revenue
- Student engagement
- Attendance
- Course completion
- Faculty adoption
- Retention
- Renewals
- Student/parent satisfaction
- Analyze performance trends and recommend corrective actions.
- Provide management with timely business insights for decision-making.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Manager (Belagavi)
🏢 SB Infotech
📍 Belagavi