Manage day-to-day operations of multiple Teaavi Coffee outlets.
Ensure smooth opening, closing and daily functioning of outlets.
Monitor sales, food cost, wastage, inventory and operating expenses.
Maintain product quality, hygiene, service standards and customer experience.
Ensure adherence to Teaavi SOPs and operational processes.
Identify operational gaps and implement corrective actions.
Coordinate with the central kitchen, vendors and outlet teams.
Sales & Business Development
Drive sales growth across all Teaavi outlets.
Develop new corporate and institutional accounts.
Generate business from offices, hospitals, corporates, institutions and events.
Develop catering and bulk-order opportunities.
Build relationships with corporate HR, administration, facility management and procurement teams.
Explore new revenue opportunities including corporate catering, events and institutional F&B.;
Achieve monthly sales and profitability targets.
Team Management
Manage outlet managers, supervisors and caf staff.
Ensure adequate staffing and manpower deployment.
Train teams on service, product knowledge and SOPs.
Set targets and monitor individual/team performance.
Develop incentive and performance-monitoring systems.
Maintain discipline and employee engagement.
Inventory & Cost Control
Monitor food and beverage inventory across outlets.
Control food cost, wastage, pilferage and variance.
Ensure timely procurement and replenishment.
Coordinate with vendors and suppliers.
Monitor recipe adherence and portion control.
Maintain appropriate stock levels at each outlet.
MIS & Reporting
Prepare daily and monthly outlet performance reports.
Track sales, average order value, transactions and profitability.
Monitor outlet-wise P&L; performance.
Track catering and corporate sales pipelines.
Prepare sales forecasts and business development reports.
Report key operational issues and opportunities to management.
Customer Experience
Ensure consistently high customer service standards.
Monitor customer feedback and online reviews.
Resolve customer complaints quickly and professionally.
Implement initiatives to increase repeat customers and average ticket size.
Desired Candidate Profile
- 5-10 years of experience in Food & Beverage industry or related field.
- Diploma/ Degree in Hotel Management
- Proven track record of success in managing multiple outlets simultaneously.
- Strong understanding of hospitality industry trends, customer service principles, and financial analysis techniques.
- Robust experience in managing multiple outlets or QSR operations.
- Good understanding of sales, food cost and operational controls.
- Experience managing frontline teams.
- Strong communication and negotiation skills.
- Good knowledge of MS Excel/MIS.
- Ability to work in a fast-paced entrepreneurial workplace.
- Willingness to travel between outlets and customer locations.
- Preferred
- Experience with caf/QSR brands.
- Experience in corporate catering or institutional food business.
- Experience in business development and B2B sales.
- Existing corporate network in Gurgaon/Delhi NCR.
- Experience in launching or scaling new outlets.