Experience Required:

5+ years in operations & administration, in healthcare facilities or any other service industries.

Job Summary:

The Manager – Operations & Administration will oversee and streamline all non-technical operations in a super-speciality diagnostic laboratory serving hospitals, clinics, and labs. The role involves managing logistics, client relationships, compliance, finance, HR, IT, and overall administrative functions to ensure smooth business operations.

Key Responsibilities:

1. Logistics & Supply Chain Management

- Supervise sample pickup, transportation coordination, and real-time tracking.
- Ensure cold chain management for temperature-sensitive samples.
- Oversee inventory and reagent supply management to prevent shortages.
- Manage courier and logistics partner coordination for timely deliveries.
- Monitor turnaround time (TAT) to ensure operational efficiency.

2. Sales & Marketing Support

- Assist in business development and key account management for B2B clients.
- Coordinate with the sales team to improve client engagement and satisfaction.
- Support digital marketing efforts (SEO, PPC, social media, website).
- Oversee online reputation management and market research for competitor analysis.

3. Accounts & Finance Administration

- Manage invoicing, billing, and timely payment collections.
- Ensure compliance with tax regulations and other financial filings.
- Assist in financial forecasting, budgeting, and credit risk assessment.
- Work closely with finance teams for accurate record-keeping and reporting.

4. Human Resources & Recruitment

- Oversee recruitment, onboarding, and training of technical & non-technical staff.
- Ensure compliance with labor laws and manage payroll processing.
- Implement workforce performance management strategies.
- Develop employee engagement and retention programs.

5. IT & Infrastructure Management





- Ensure smooth operation of LIMS (Laboratory Information Management System).
- Supervise cybersecurity and data protection measures.
- Coordinate software and hardware upgrades.
- Maintain the laboratory website and B2B client portal.

6. Customer Service & Public Relations

- Manage a dedicated helpline and client support for B2B partners.
- Ensure prompt resolution of client queries and concerns.
- Handle crisis management and communication for service-related issues.
- Drive customer feedback collection and service improvement initiatives.
- Support PR and branding activities for the laboratory.

7. Maintenance & Facility Management

- Oversee biomedical waste disposal compliance.
- Ensure lab infrastructure upkeep, including equipment servicing.
- Manage power backup systems and emergency preparedness.
- Implement safety protocols and hazardous material handling training.
- Maintain hygiene and sanitation standards within the facility.

Key Skills & Competencies: ✔ Strong leadership and organizational skills

✔ Excellent communication and stakeholder management

✔ Knowledge of healthcare compliance and regulatory frameworks

✔ Experience in logistics, finance, and business operations

✔ Proficiency in LIMS software and digital tools

✔ Problem-solving and crisis management abilities

Qualifications:

Education:

- Bachelor’s or Master’s in Business Administration, Healthcare Management, Operations, Supply Chain Management, Finance, or related fields.
- A background in diagnostics, pathology labs, or healthcare administration is a robust advantage.

Experience:

- Minimum 3 years in operations, administration, logistics, finance, or quality assurance within diagnostic labs, hospitals, healthcare services, or related industries.
- Experience in managing B2B client operations, supply chain, and compliance is highly preferred.

Job Type: Full-time

Work Location: In person

📌 Manager – Operations & Administration (Kengeri)
🏢 QXL Diagnostics
📍 Kengeri