Role: Manager - Motor Claims

Job location: Lower Parel, Mumbai

Role & responsibilities:

- Oversee end-to-end motor claims processing intimation, registration, documentation, and settlement — across assigned branches/regions.
- Review and validate surveyor reports to assess the legitimacy and accuracy of motor vehicle accident claims.
- Monitor claim admissibility by verifying policy coverage and ensuring adherence to underwriting terms.
- Coordinate with field surveyors, workshops, and regional teams for timely vehicle inspections and estimate reviews.
- Review repair estimates, validate technical accuracy, and negotiate with garages/workshops to control repair costs.
- Scrutinize claim documents to identify discrepancies, inconsistencies, or potential fraud indicators; escalate to the investigation team as needed.




- Ensure claims are processed and settlement notes prepared within defined Turnaround Time (TAT).
- Drive compliance with IRDAI regulations and internal claims policies across all handled claims.
- Track and report claims MIS — volumes, TAT adherence, leakage, fraud trends, and settlement ratios — to senior management.
- Liaise with cross-functional teams (Underwriting, Legal, Finance) on high-value or contested claims.
- Support process improvement initiatives and standardization of claims assessment methodology across the network.
- Mentor and guide branch-level claims executives/assessors on quality and compliance standards.

📌 Manager - Motor Claims (Mumbai)
🏢 TATA AIG General Insurance Company
📍 Mumbai