About the Job

? We're Hiring | Manager – Last Mile / D2C Logistics

? Location: West Mumbai (On-site)

? Experience: 2–4 Years

? Function: D2C Fulfilment & Last-Mile Delivery

? Apply: send your resume to [email protected]

About the Company

RemDesk is hiring on behalf of a fast-growing international D2C wellness and lifestyle company that sells premium wellness and lifestyle products to customers across the United States and other global markets.

The company is rapidly expanding its portfolio, with multiple consumer brands under development, and entering an exciting phase of growth. Backed by an ambitious leadership team, it offers the opportunity to work directly with the Founder on high-impact initiatives spanning hiring, partnerships, operations, and strategic execution.

This is a rare opportunity to join a founder's office at a company scaling globally, where you'll have significant ownership, exposure to decision-making, and a direct influence on business growth.

? Role Overview

We are looking for a highly driven Manager – Last Mile / D2C Logistics to own the last-mile journey of direct-to-consumer orders — from the point an order is packed at the warehouse to the moment it reaches the customer's doorstep.

Reporting to the Head – Supply Chain , you will be the single point of accountability for on-time delivery, courier performance, shipment tracking, NDR and RTO management, reverse logistics, and post-dispatch customer experience.

You will work across courier partners, warehouse teams, customer experience, and finance to ensure that shipments move efficiently, delivery issues are resolved quickly, and logistics costs remain under control.

The role will cover both domestic India shipments and international shipments to the US .

? Key Responsibilities

Dispatch & Courier Management

- Manage daily dispatch operations for D2C orders from warehouse handover to courier pickup.
- Allocate orders to the appropriate courier or logistics partner based on destination, weight slab, serviceability, delivery timelines, and cost.
- Oversee shipping labels, manifests, and daily courier handovers.
- Ensure all shipments are correctly processed and handed over to courier partners within defined timelines.
- Monitor shipment weights and billed weights against agreed courier rate cards.
- Identify and flag weight discrepancies, billing errors, and potential logistics cost leakages.
- Coordinate with courier partners to ensure smooth daily pickup and dispatch operations.

Delivery Performance & Shipment Tracking

- Monitor shipments end-to-end from dispatch through final delivery.
- Proactively identify stuck, delayed, or high-risk shipments and initiate corrective action.
- Track courier performance across different locations, service levels, and shipment categories.
- Monitor key delivery metrics including On-Time Delivery %, average transit time, first-attempt delivery success rate, and RTO %.
- Work proactively to prevent delivery delays and failed delivery attempts.
- Identify recurring delivery issues by geography, courier, shipment type, or customer segment.
- Coordinate with relevant teams to ensure timely resolution of shipment-related issues.

NDR & Exception Management

- Own the daily resolution of Non-Delivery Reports (NDRs) and delivery exceptions.
- Coordinate with the Customer Experience team to verify customer addresses and initiate delivery reattempts.
- Work directly with courier partners to ensure timely reattempts, rerouting, or resolution of delivery exceptions.




- Track NDR resolution timelines and identify recurring reasons for failed deliveries.
- Develop processes to reduce failed delivery attempts and improve first-attempt delivery success.
- Monitor high-risk shipments and intervene before they become RTOs.
- Maintain accurate records of unresolved delivery exceptions and ensure timely closure.

RTO & Reverse Logistics

- Manage Return-to-Origin (RTO) shipments from identification through warehouse receipt.
- Track RTO trends and identify key reasons behind returns.
- Coordinate with warehouse teams for receiving, verification, and restocking of returned products.
- Manage returns and exchanges in coordination with warehouse and customer experience teams.
- Ensure returned inventory is accurately reconciled and processed.
- Identify opportunities to reduce RTO rates and improve overall reverse logistics efficiency.

Courier Partner Management

- Manage day-to-day coordination with courier and logistics partners.
- Track courier performance against agreed service levels and delivery timelines.
- Maintain strong working relationships with courier partners and aggregator platforms.
- Escalate recurring operational issues and ensure timely resolution.
- Support discussions around courier performance, service quality, pricing, and SLAs.
- Monitor courier-wise performance to identify opportunities for improving delivery efficiency and reducing costs.
- Evaluate operational performance across multiple courier partners and recommend corrective actions where required.

International Shipping – India to US

- Coordinate international D2C shipments from India to the US.
- Track international shipments from dispatch through final delivery.
- Monitor shipment documentation and ensure smooth handover to international logistics partners.
- Coordinate with relevant teams and logistics partners regarding customs, duties, and shipment-related requirements.
- Track international delivery exceptions, delays, and failed deliveries.
- Maintain visibility on international shipment costs and delivery timelines.

Courier Invoice & Cost Reconciliation

- Reconcile courier invoices against actual shipments dispatched and delivered.
- Verify billed weights against actual shipment weights and agreed rate cards.
- Identify discrepancies in freight charges, weight slabs, surcharges, and other logistics costs.
- Track courier-wise shipping costs and identify opportunities for cost optimisation.
- Maintain accurate reconciliation records and coordinate with Finance for invoice closure.
- Flag overbilling, incorrect charges, and other discrepancies to courier partners for resolution.

Reporting & MIS

- Prepare daily and weekly dispatch and delivery performance reports.
- Maintain accurate dashboards and trackers for shipment movement and delivery performance.
- Report key metrics including:
- On-Time Delivery %
- Average Transit Time
- First-Attempt Delivery Success Rate
- RTO %
- NDR Resolution Time
- Shipment Delays
- Courier Performance
- Shipping Cost
- Invoice Discrepancies
- Provide clear operational insights rather than simply reporting numbers.
- Highlight recurring issues, risks, and opportunities to the Operations and Supply Chain leadership.
- Maintain accurate records of shipment exceptions, claims, RTOs,



and courier performance.

Cross-Functional Coordination

- Work closely with Warehouse teams to ensure accurate and timely dispatches.
- Coordinate with Customer Experience teams for address verification, NDR resolution, and customer follow-ups.
- Work with Finance on courier invoice reconciliation and logistics cost validation.
- Coordinate with the Supply Chain team on delivery performance, courier capacity, and operational planning.
- Ensure smooth information flow between warehouse, logistics partners, CX, and internal stakeholders.
- Proactively communicate operational risks and delivery issues to relevant teams.

Process Improvement & Operational Excellence

- Identify gaps across dispatch, delivery, NDR, RTO, and reverse logistics processes.
- Recommend and implement practical improvements to improve delivery performance.
- Develop processes to reduce RTOs and failed delivery attempts.
- Improve shipment tracking and exception management systems.
- Identify repetitive manual activities and opportunities for automation.
- Continuously look for ways to improve delivery speed, accuracy, customer experience, and logistics cost efficiency.

? Key Performance Indicators (KPIs) Success in this role will be measured through:
- On-Time Delivery %
- Average Transit Time
- First-Attempt Delivery Success Rate
- RTO %
- NDR Resolution Time
- NDR Closure Rate
- Shipment Exception Resolution Time
- Courier Partner Performance
- Dispatch Accuracy
- Courier Pickup Adherence
- Weight Discrepancy Rate
- Courier Invoice Accuracy
- Logistics Cost per Shipment
- Shipping Cost Optimisation
- Reverse Logistics Turnaround Time
- International Shipment Delivery Performance
- Customer Delivery SLA Adherence

✅ What We're Looking For We're looking for someone who is
- Highly execution-oriented with a strong sense of ownership.
- Comfortable managing high-volume daily logistics operations.
- Strong at identifying and resolving delivery issues proactively.
- Detail-oriented and comfortable working with shipment-level data.
- Comfortable handling daily operational firefighting.
- Strong at coordinating with multiple stakeholders simultaneously.
- Analytical and comfortable working with logistics KPIs and operational dashboards.
- Proactive in identifying delivery risks before they become customer issues.
- Comfortable working directly with courier partners and aggregator platforms.
- Focused on improving delivery performance while controlling logistics costs.
- Able to work independently in a fast-paced D2C environment.

? Experience & Qualifications
- 2–4 years of experience in D2C, e-commerce logistics, last-mile delivery, fulfilment, or supply chain operations .
- Hands-on experience managing courier partners or logistics aggregator platforms.
- Strong understanding of last-mile delivery operations.
- Working knowledge of NDR and RTO workflows.
- Understanding of courier weight slabs and shipping rate cards.
- Experience with courier invoice reconciliation and shipment-level cost tracking.
- Strong Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, filters, and data reconciliation .
- Experience working with warehouse, CX, finance, and logistics teams.
- Strong problem-solving and coordination skills.
- Willingness to work in an in office operational environment.

?️ Preferred Skills Candidates with the following experience will be preferred:
- Experience with international shipping, particularly India-to-US logistics .
- Basic understanding of customs and duties for international shipments.
- Experience in negotiating

📌 Manager - Last Mile/C Logistics (Mumbai)
🏢 RemDesk
📍 Mumbai