Role & responsibilities

1. Responsible for Managing, developing and training to the team
2. Ensures all process and activities has to be documented
3. Coordinating and Managing stakeholders wherever needed
4. Assessing the technical needs of staff
5. Establishing and maintaining strong relationships across teams and with staff/clients

6. Measure service satisfaction levels
7. Managing and upholding the troubleshooting escalation process
8. Managing application jobs and alerts and act accordingly
9. Assisting team in Resolving system and application issues
10. Occasionally working with third parties to rectify issues
11. Identifying gaps in the support process and amending it accordingly

Preferred candidate profile

- BSc/B-Tech/M-Tech/MSc degree in Computer Science or equivalent with programming experience
- 3-5 years of experience in handling/Managing the IT support function
- Solid background in object-oriented development techniques
- Deep knowledge of SQL
- Mandatory language - English & Hindi

📌 Manager - IT Support (Hyderabad)
🏢 IndusInd Bank
📍 Hyderabad