Manager - IT, Security, and Cloud

5-7 Years | Gurgaon | Full-Time

Company: iDream Education

Location: Gurgaon

Role type: Full-time, Work from Office

Experience: 5-7 years of direct and relevant experience with end-to-end ownership of IT infrastructure, security, and operations

Industry Preference: EdTech, Education SaaS, Social Impact / Development Sector, or purpose-led B2B/B2G organisations

2. Role Summary

We are looking for an IT Lead - someone who will be the single point of ownership for everything IT at iDream Education. This is not a narrow infrastructure or helpdesk role; it is a domain-ownership role spanning internal systems, network and cloud infrastructure, our field-deployed device fleet (iPrep Tablets and other hardware), data security, and compliance. You will be the person who ensures our internal teams never lose a working day to IT friction, and who ensures thousands of devices deployed across schools and NGOs in rural India stay secure, tracked, and functional. You will also be the one building the IT function itself - starting hands-on, and growing it into a proper team as iDream scales.

3. Key Responsibilities Deliverables

IT Infrastructure, Systems Support

- Own and manage all internal IT infrastructure - networks, servers, cloud services, and systems administration - ensuring uptime, reliability, and security across office operations.
- Run IT helpdesk and support for all employees, ensuring fast turnaround on hardware, software, and access-related issues.
- Own vendor relationships for hardware, software licenses, ISPs, cloud providers, and AMC contracts - negotiating terms, managing renewals, and controlling IT spend.

Device Field Hardware Fleet Management





- Own the full lifecycle of iPrep Tablets and other field-deployed hardware - procurement, provisioning, tracking, maintenance, and end-of-life - across schools and NGO locations.
- Build and maintain systems for remote monitoring, troubleshooting, and updates of devices deployed at scale in low-connectivity environments.
- Coordinate with product and tech teams to ensure hardware compatibility with new iPrep software releases and rollouts.

Data Security Compliance

- Own information security practices across the organisation - access controls, data backup, endpoint security, and incident response.
- Ensure the organisations data handling practices align with DPDPA 2023 and other applicable data protection requirements.
- Conduct periodic security audits and risk assessments, and build/maintain IT policies, SOPs, and documentation.

AI-First IT Operations

Bring AI-augmented workflows into IT operations - from automated monitoring and alerting to AI-assisted troubleshooting, documentation, and reporting - keeping iDreams IT stack modern and lean.

4. Qualifications Experience

Experience

5-7 years in IT infrastructure, systems administration, or IT operations, with demonstrable ownership across networks, hardware/device management, and security - ideally including experience managing hardware deployed outside a single office (field, retail, or distributed environments).

Sector Context

Experience in EdTech, the Development sector,



or mission-driven B2B/B2G environments is a strong advantage. Experience managing device fleets in low-bandwidth or rural contexts is a plus.

Technical Proficiency

Robust grounding in networking, systems administration (Windows/Linux), cloud platforms (AWS/GCP/Azure), and device/MDM (mobile device management) tools.

Security Compliance

Working knowledge of IT security fundamentals and data protection principles, including familiarity with DPDPA 2023.

Vendor Budget Management

Proven experience managing vendor contracts, AMC negotiations, and IT budgets.

AI Fluency

You use AI tools as a daily productivity layer for monitoring, troubleshooting, documentation, and reporting - not as a novelty.

5. Key Skills Competencies

What Makes You a Great Fit

You think in systems, not tickets. Youve owned IT for an organisation before - not just responded to issues as they came in - and you know how to build infrastructure and processes that scale without breaking. Youre equally comfortable troubleshooting a server issue and thinking through how thousands of tablets in rural India stay secure and functional. Youre excited about using AI to make IT operations faster and leaner, and youve already started building that into how you work.

6. Values Culture Fit

- Integrity: Takes ownership of IT infrastructure, security, compliance, and data protection with transparency, accountability, and strong ethical standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - IT, Security, and Cloud (Gurugram)
🏢 I Dream Education
📍 Gurugram