How You'll Help Us Keep Climbing (Overview & Key Responsibilities) This role is the people leader for a newly formed DTH delivery pod of several individual contributors supporting HR platforms across SAP, ServiceNow, and other connected HR applications. The leader is accountable for program management and system implementation execution, operational readiness, delivery quality, and cross-functional coordination with onshore product owners, HR stakeholders, IT partners, and vendors.

This role also ensures the team is positioned to support AI-enabled operational support and evolving automation needs across the HR technology landscape.

Key Responsibilities People Leadership & Delivery Management

- Lead and develop a team of ICs across SAP and ServiceNow-facing roles; establish clear goals, execution routines, quality standards, and mentorship.
- Own team delivery outcomes: prioritize work, manage capacity, reduce execution risk, and ensure timely, high-quality delivery across multiple workstreams.
- Build an inclusive, high-trust environment aligned to DTH behavioral expectations (servant leadership, collaboration, communication, results).

Program Management & System Implementation Leadership
- Lead end-to-end delivery rhythms for system implementation work: requirements intake, planning, testing coordination, cutover readiness, and stabilization.
- Coordinate issue triage, escalation paths, and cross-system dependencies; ensure crisp handoffs between offshore execution and onshore decision ownership.
- Establish repeatable documentation and operational readiness practices (SOPs, process flows, knowledge artifacts) to reduce single points of failure.

SAP Functional Leadership (Deep Expertise)
- Provide SAP leadership coverage sufficient to guide SAP specialists working in time/payroll operational support, reporting, reconciliations, interface monitoring, and documentation.
- Ensure the team delivers consistent monitoring, issue analysis, structured findings, and “single source of truth” documentation for SAP configurations/schemas/business rules (observational documentation model).
- Maintain appropriate operating boundaries between offshore execution and onshore retained authority (e.g., design/approval decisions retained onshore).

ServiceNow Delivery & Platform Governance Leadership
- Proven understanding of ServiceNow platform capabilities, architecture, and core components (e.g., workflows, data structures, integrations), with the ability to provide informed oversight to development resources and ensure scalable, well-governed solutions.
- Oversee ServiceNow execution for HR/enterprise service delivery use cases including workflow automation, configuration enhancements,



and backlog reduction.
- Partner with stakeholders to translate business needs into scalable solutions and enable continuous improvement (reporting/insights, performance analytics where applicable).

AI Fluency & Enablement (High-Level Understanding)
- Demonstrate applied understanding of AI concepts in enterprise operations to help shape practical, compliant adoption patterns (e.g., AI-enabled operational support/troubleshooting foundations).
- Identify opportunities to streamline operations and improve user experience through automation and self-service patterns.

What You Need To Succeed (Minimum Qualifications)

- Demonstrated people leadership experience leading multi-skill delivery teams and mentoring others at scale (Grade 8 expectation: thought leadership + mentoring + strategic initiative ownership).
- Strong program management/system implementation leadership across requirements, testing/UAT, cutover readiness, and stabilization.
- Deep SAP functional understanding (ideally payroll/time or adjacent HR SAP domains) sufficient to guide specialists handling production reporting, reconciliation, interfaces, and operational documentation.
- Working knowledge of ServiceNow delivery and platform practices (workflows/configuration, governance, disciplined change/release/testing).

Executive-ready communication skills: transparent, culturally appropriate, able to translate technical work into business impact What Will Give You a Competitive Edge (Preferred Qualifications)

- Experience supporting HR Service Delivery / employee-facing service operations and case management patterns.
- Experience building operational reporting/dashboards and performance insights for leadership decision-making.
- Experience in regulated enterprise environments with strong governance, audit readiness, and access controls.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide,



Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation.

The organization is certified by the Outstanding Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Manager - HR Platforms and Delivery (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru