- Expectations 5- 8 years in GCC/GBS Delivery Leadership.

- Candidate Location: Bengaluru / Candidates willing to work from Bengaluru

Skills Mandatory

- Minimum 5-8 years of experience in GCC/GBS end-to-end delivery leadership.

- Proven track record in end-to-end GCC lifecycle delivery (Assess Build Operate Transfer).

- Exposure to multi-function GCC setups and digital transformation programs.

- Candidate Industry: GCC / GBS / GSS / BPO / KPO / Captive Shared Services / IT Services

- Education and Certification

- Qualification: Graduate/Postgraduate in Business, Engineering or relevant discipline Good to Have: MBA / relevant postgraduate qualification Certification: Valuable to Have: PMP / PRINCE2, ITIL, Lean Six Sigma .

Detailed / Role Overview

- The GCC Delivery Lead will be responsible for driving end-to-end delivery of GCC programs, covering the complete lifecycle from Assess/Advisory, Build and Transition through Operations, Transformation and Transfer.

Responsibilities

- GCC Program Delivery Lead multi-tower GCC programs across Finance, HR, IT, Analytics and Digital Operations, operating across BOT, BOA/Assist-Build, Hybrid and Managed Services models.

- Own program planning, execution, and governance: integrated roadmap, RAID management, and stakeholder alignment.

- Ensure legal entity setup, infra readiness, talent ramp-up, and compliance for greenfield GCCs.

- Transition & Stabilization Set up Transition Management Office (TMO); manage knowledge transfer, parallel runs, and hypercare.

- Drive service acceptance, SLA adherence, and operational readiness.

- Transformation & Value Realization Embed digital levers (automation, analytics, AI-first solutions) into GCC operations.

- Identify and execute continuous improvement and cost optimization initiatives.

- Own value realization metrics (cost-to-serve, speed-to-market, innovation adoption) and report quarterly to client leadership.





- Financial & Commercial Management Translate SoW into delivery commitments; track forecast vs. actuals, margins, and change orders.

- Ensure timely invoicing, collections, and revenue assurance Talent & Capability Building Drive capability building within GCC teams; mentor future leaders and ensure succession readiness.

- Risk, Compliance & Security Ensure compliance with data privacy, security, and regulatory requirements across geographies.

- Client Engagement & Growth Build C-level relationships; run structured governance (MBR/QBR).

- Drive client referenceability: case studies, referrals, and expansion opportunities.

Technical Competencies

- GCC Operating Models: BOT, BOA, Hybrid, Managed Services.

- Program & Transition Management: TMO setup, governance frameworks, risk management.

- Digital Enablement: Familiarity with automation, analytics, and AI adoption in GCCs.

- Financial Acumen: Budgeting, revenue tracking, and commercial negotiations.

- Tools: MS Project/Jira, Power BI, ServiceNow, collaboration platforms.

- Behavioral Competencies Executive Presence: Ability to influence senior stakeholders.

- Structured Problem Solving: Analytical and outcome-driven.

- Change Leadership: Manage ambiguity and drive adoption.

- Collaboration: Work across functions and geographies.

Core competencies

- 5-8 years of GCC/GBS Delivery Leadership End-to-end GCC lifecycle management across Build, Transition, Operate, Transform and Transfer.

- Strong expertise in program governance, TMO setup, transition, stabilization, SLA management, RAID and operational readiness.

- Ability to drive digital/AI/automation, continuous improvement, cost optimization, value realization, budgeting, margins and SoW management.

- KEY SKILLS: Global Capability Center (GCC), Global Business Services (GBS), Global Shared Services, Captive / In-house Centers, GCC operating models, BOT / BOA / Assist-Build, Greenfield GCC setup

📌 Manager - GCC Delivery Lead (Bengaluru)
🏢 Golden Opportunities
📍 Bengaluru