Job Title

Manager –

- E-Tail Hub &
- CPU Operations

Function

E-Tail Operations

Reports To

Regional Manager –
- E-Tail CPU Operations (North)

Location

National Hub Centre (NHC)

Travel Required

25% ☑ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.

We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top-100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview The Manager –

- E-Tail Hub &
- CPU Operations is responsible for leading one of Blue Dart's largest integrated E-Tail processing facilities, overseeing end-to-end Hub and CPU operations to ensure operational excellence, service reliability, network efficiency, and customer satisfaction. Reporting to the Regional Manager –
- E-Tail CPU Operations (North), the role provides operational leadership across inbound and outbound processing, sorter operations, middle-mile connectivity, fleet planning, manpower productivity, safety, compliance, and continuous improvement initiatives.

As the National Hub Centre (NHC) continues to expand its processing capacity and network footprint, this role will play a critical role in ensuring scalable operations, operational resilience, cost optimization, and seamless execution of Blue Dart's service commitments while driving operational excellence across Hub and CPU operations.

Job Purpose To lead and manage the end-to-end operations of the National Hub Centre (NHC) by delivering industry-leading service quality, ensuring efficient Hub and CPU operations, optimizing operational productivity, strengthening network connectivity, driving continuous improvement initiatives, and maintaining the highest standards of safety, compliance, and customer experience.

Key Roles &

- Responsibilities

Facility Leadership &

- Operational Governance

- Lead the day-to-day operations of the National Hub Centre (NHC) ensuring seamless execution across Hub and CPU operations.
- Drive operational governance through structured daily, weekly, and monthly performance reviews.
- Ensure adherence to operational policies, standard operating procedures, and service commitments.
- Monitor operational performance through MIS, dashboards, and KPI reviews.
- Drive operational discipline, accountability, and execution excellence across all shifts.

Hub &

- CPU Operations Management

- Lead end-to-end inbound, outbound, sorting,



processing, and dispatch operations.
- Ensure effective processing of shipments while consistently meeting CPT, SLA, and network commitments.
- Drive sorter productivity and optimize sortation processes.
- Ensure timely connectivity of shipments into the Blue Dart network.
- Continuously improve throughput while maintaining operational accuracy.
- Ensure optimal utilization of processing infrastructure and operational resources.

Middle Mile &

- Fleet Operations

- Lead feeder planning and execution to ensure timely movement of shipments across the network.
- Optimize fleet deployment, vehicle utilization, and transportation schedules.
- Ensure effective coordination with linehaul teams for seamless shipment movement.
- Monitor feeder adherence, turnaround times, and operational efficiency.
- Drive route optimization and network productivity improvements.

Service Excellence &

- Customer Experience

- Drive achievement of Net Service Levels (NSL), On-Time Processing, CPT adherence, and operational SLAs.
- Reduce shipment exceptions, operational errors, and RTO occurrences.
- Strengthen shipment visibility and operational responsiveness.
- Ensure timely resolution of operational escalations impacting customers.
- Support superior customer experience through reliable operational execution.

Productivity &

- Cost Optimization

- Optimize manpower deployment across multiple shifts.
- Improve labour productivity, shipment handling efficiency, and operational throughput.
- Drive cost optimization through improved resource utilization and operational planning.
- Monitor operational productivity metrics and implement corrective actions where required.
- Support initiatives aimed at improving CPK and overall operational efficiency.

Safety, Security &

- Compliance

- Ensure compliance with Blue Dart operational, statutory, safety, and security standards.
- Promote a strong safety culture across the facility.
- Ensure compliance with audit requirements and operational governance standards.
- Drive incident prevention and proactive risk mitigation.
- Ensure adherence to quality, regulatory, and operational compliance requirements.

People Leadership &

- Capability Development

- Lead, coach, and develop Shift Managers, Hub Supervisors, and Fleet teams.
- Drive employee engagement, capability development, and succession planning.
- Build a high-performance culture focused on accountability and operational excellence.
- Ensure effective manpower planning across shifts.
- Drive continuous learning and skill enhancement across operational teams.

Continuous Improvement &

- Automation

- Identify opportunities to improve operational efficiency through process optimization and automation.
- Drive Lean and Continuous Improvement initiatives across Hub and CPU operations.
- Support implementation of digital initiatives that improve operational visibility and productivity.
- Promote innovation and best practices across the facility.
- Lead operational improvement projects to enhance throughput, quality, and customer experience.

Stakeholder Collaboration

- Work closely with Regional Operations, Network Planning, Transportation, Security, Engineering, HR, and Commercial teams to ensure seamless execution.
- Collaborate with cross-functional stakeholders to improve operational performance.
- Support implementation of new operational initiatives and network expansion projects.
- Drive alignment between operational priorities and business objectives.

Qualifications &

- Experience

Education

- Bachelor's Degree in Engineering, Operations, Logistics, Supply Chain Management, Business Administration, or a related discipline.
- MBA or Postgraduate qualification in Operations, Supply Chain, or Management preferred.

Experience

- 8–12 years of experience in logistics, express distribution, eCommerce fulfilment, warehousing, Hub Operations,



or integrated supply chain operations.
- Proven experience managing large Hub, Processing Centre, Distribution Centre, or Fulfilment Centre operations.
- Strong experience in sorter operations, Hub management, linehaul coordination, and network planning.
- Demonstrated experience managing high-volume shipment processing and large operational teams.
- Experience in manpower planning, productivity improvement, operational governance, and continuous improvement initiatives.
- Exposure to automation, operational analytics, and Lean methodologies will be an advantage.

Skills &

- Capabilities

Technical Skills

- Hub &
- CPU Operations Management
- Sortation &
- Processing Operations
- Middle Mile &
- Fleet Operations
- Network Planning &
- Connectivity
- Capacity Planning
- Workforce Planning &
- Productivity Management
- Cost Optimization &
- Operational Efficiency
- Operational Analytics &
- MIS
- Continuous Improvement &
- Lean Practices
- Safety, Security &
- Compliance

Behavioural Competencies

- Operational Leadership
- Strategic Execution
- Decision Making
- Customer Focus
- Stakeholder Management
- Team Leadership &
- Coaching
- Problem Solving
- Change Leadership
- Results Orientation
- Continuous Improvement Mindset

Key Performance Indicators Sr. No.

Key Result Areas

Key Performance Indicators (KPIs) 1

Service Excellence

Net Service Levels (NSL), CPT Adherence, Strike Rate, On-Time Processing

2

Shipment Processing

Daily Throughput, Processing Accuracy &

- Dispatch Timeliness

3

Network Performance

Feeder Adherence, Vehicle Utilization &
- Network Connectivity

4

Productivity

Shipments per FTE, Manpower Productivity &
- Resource Utilization

5

Cost Efficiency

Cost per Shipment (CPS), Cost per Kilo (CPK) &
- Operational Efficiency

6

Customer Experience

RTO Reduction, Shipment Visibility &
- Service Recovery

7

Safety &

- Compliance

Safety Score, Audit Compliance &
- Incident Reduction

8

Infrastructure Utilization

Facility Capacity Utilization &
- Sorter Performance

9

People Management

Employee Productivity, Training Completion &
- Team Engagement

10

Continuous Improvement

Process Improvement &
- Automation Initiatives Delivered

11

Operational Governance

SOP Compliance, MIS Accuracy &
- Review Effectiveness

12

Business Continuity

Peak Readiness, Contingency Planning &
- Operational Resilience

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world.

At Blue

Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

- Great Place to Work®
- Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion &

- Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected]

📌 Manager – E-Tail Hub & CPU Operations | (Pataudi Hub) 361749 (Gurugram)
🏢 Blue dart
📍 Gurugram