About the role

I am a part of the Digital Transformation team at Tesco Business Services, my team and I govern, support and sustain the automation solutions in line with Tesco defined standards and guidelines.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Developing and leading a high performing team, creating an environment for success by setting direction and coaching them to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- the minimum standards)

- Initiates and designs continuous improvements initiatives to drive performance within their teams

- Accountable for achieving teams objectives, stakeholder management and escalation management.

- Making decisions within policy and procedure framework to deliver business plans.

- Implement Digital Transformation strategy and the shared vision across Tesco

- Track and manage Digital operations KPIs and related Incident Managements across Tesco as per agreed SLAs

- Manage Technology governance to track change pipeline for all application interacting with bots

- Manage & administer Digital Infrastructure with activities like version upgrades, disaster recovery, licensing etc.

- Drive and execute Change Management related to Bots & Digital Projects

- Review, audit and report adherence to compliance standards and guidelines for Digital Solutions

- Ensure frequent and relevant updates to all relevant parties across all levels of the business at all times

- Develop and lead a high performing team of individual contributors, giving them the opportunities to be their best by coaching, career development conversations and effective performance management

- Identify and initiate projects to improve and optimise ways of working within the team

- Ensure my team prepares appropriate documentation for all live automations solution

- Frequently review and refine the Automation Methodology in partnership with all relevant stakeholders

- Drive setting up of Digital Academy by building Knowledge base/reusable assets

- Automation Support Model – Drive and implement cohesive automation support model across Tesco that brings together all the disparate stakeholders across Technology and Business teams

- Ensure that my team and I adhere to norms, guidelines and practices laid out for Digital solutions at all times

- Following our Business Code of Conduct and always acting with integrity and due diligence





- Live our values of 'We treat everyone how we like to be treated' & "No one tries harder for customers" everyday

You will need

Experience level - 8 to 12 years preferred

Domain skills

- Incident and Problem Management

- Service Delivery Management

- Designing Functional and Solution Design Documents preferred

- Understanding of Lean and Six Sigma principles

People Skills

- Managing and leading Digital Transformation teams

Technical skills

- Expertise and experience with one of the below tools

- Primary Skills: Python Framework, Hyperautomation, HITL, RPA Tools (Automation Anywhere) & Setting up Infrastructure

- Power Platform (Power App, Power BI, Power Automate), Sharepoint

- Secondary skills - VBA, Python, SQL, C#, Tableau,

- LCNC, etc

- JIRA, Confluence, Github

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling,



and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated.

Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews.

If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid mode allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you.

Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

📌 Manager-Digital Transformation (Support) (Bengaluru)
🏢 Tesco India
📍 Bengaluru