Selected Intern's Day-to-day Responsibilities Include
- Assist team leads in overseeing proctoring operations for multiple customers.
- Support shift planning, task delegation, and real-time team coordination.
- Monitor day-to-day proctor activities and performance.
- Assist in tracking and resolving escalations in collaboration with engineering and product teams.
- Monitor key customer service metrics such as CSAT and response time.
- Identify root causes of issues and suggest improvements.
- Maintain and update operational checklists and internal tools.
- Participate in SOP creation and documentation for internal and external use.
- Stay updated on product features and platform enhancements.
- Support the organization of training sessions and workshops for recent proctors.
- Document performance feedback and training progress.
- Learn and apply basic team performance management and coaching principles.
- Compile team performance data and daily reports.
- Analyze trends in support metrics and operational data.
- Contribute to weekly and monthly stakeholder reports.
About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.