CTC: ₹4.2 – ₹5.4 LPA (₹35,000 – ₹45,000 per month)
Joining: Immediate
Job Summary
We are looking for an experienced ManageEngine Implementation Engineer with hands-on experience in ManageEngine Endpoint Central and ServiceDesk Plus. The candidate will be responsible for POC, implementation, deployment, troubleshooting, and post-installation customer support.
Key Responsibilities
- Conduct POCs, installations, deployments, and post-installation support for customers.
- Visit customer locations for POC, installation, implementation, and technical support.
- Provide remote implementation and support through MS Teams.
- Deploy and troubleshoot ManageEngine Endpoint Central server and clients.
- Handle ITSM operations using ServiceDesk Plus.
- Troubleshoot Agent Health issues, including agent-server communication problems and firewall/proxy blocks.
- Generate custom reports for compliance audits and IT infrastructure health.
- Manage Active Directory integration, including user discovery and GPO-based agent deployments.
- Maintain proper technical documentation and technical work files.
- Follow a structured Plan of Action (POA) for implementation and support activities.
- Coordinate effectively with internal teams and customers.
Mandatory Requirements
- Minimum 3 years of hands-on experience in deployment and troubleshooting of:
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Unified Endpoint Management (UEM)
- Experience with Endpoint Central server and client deployment.
- Positive knowledge of:
- Agent Health
- Reporting
- Active Directory Integration
- GPO-based deployments
- Firewall/Proxy troubleshooting
- Strong customer communication and coordination skills.
- Good technical documentation skills.
- Own conveyance is mandatory for local customer visits.
Preferred Skills
- Ability to follow a structured Plan of Action (POA).
- Strong documentation and technical reporting skills.
- Excellent communication skills.
- Ability to coordinate effectively with customers and internal teams.
Working Days
- Monday to Saturday
- 1st and 3rd Saturdays are off
Important Note Candidates with only System Administration experience without relevant ManageEngine implementation experience should not apply.
Key Skills
ManageEngine Endpoint Central | ServiceDesk Plus | UEM | ITSM | Active Directory | GPO | Endpoint Management | Deployment | Troubleshooting | Technical Support | Customer Support