Cordination & Communication

- Communicate effectively with internal and external customers.
- Liaise with overseas offices, vendors, agents, and freight partners for bookings and shipment updates.
- Act as the first point of contact for clients regarding shipment details, queries, and issues.
- Update customers regularly on shipment status, exceptions,

product details, and service upgrades.

2.

Shipment

Handling

- Create and acknowledge loads as per SOP requirements for overseas offices.
- Confirm all shipment information with the origin office to initiate the shipment process.
- Receive, review, and validate customer orders and shipping documents

(SLI, EEI, invoices, packing lists, etc.).
- Verify fees, SOP guidelines, and rates as per Quotes or

Customer SOP.
- Review shipment status, check pre-alerts, and issue shipment documents to the CHA team.
- Coordinate between the Custom House Agents (CHA) and customer for exceptions or escalations.




- Ensure accurate costing and revenue allocation for each shipment.

3.

Customer

Management

- Maintain robust relationships with customers through regular follow-ups and communication.
- Increase customer satisfaction and retention by providing proactive service.
- Prepare customer reports and ensure timely submission.
- Conduct periodic reviews with customers and Sales team.
- Provide online/offline product demonstrations to clients when required.
- Ensure timely follow-ups on usage and engagement with the product.

4.

Record

Keeping & Reporting
- Maintain accurate records of all tasks and shipments handled.
- Track documentation, reports, and client interactions consistently.
- Support other logistics tasks and responsibilities as assigned from time to time.

📌 Logistics Executive (New Delhi)
🏢 Talent Career Consultants
📍 New Delhi