We are looking for a detail-oriented and proactive Claim Executive to manage shipment-related claims and ensure smooth resolution of issues such as lost shipments, damages, shortages, RTO disputes, and delivery-related discrepancies.The candidate will coordinate with logistics partners, internal teams, and sellers to process claims efficiently and ensure timely closure.
Key Responsibilities
- Handle and process logistics-related claims including:Lost shipments,Damaged shipments,Short shipments, RTO (Return to Origin) disputes,Delivery discrepancy claims
- Coordinate with logistics partners & Customers for claim investigation and resolution.
- Maintain proper documentation and records for all claims raised.
- Follow up regularly with courier/logistics partners for timely claim settlement.
- Verify shipment details, PODs, invoices, and supporting documents.
- Ensure claims are submitted within defined timelines and SLA guidelines.
- Update claim status in internal systems and share regular reports with management.
- Communicate claim updates and resolutions to sellers/internal stakeholders.
- Identify recurring operational issues and highlight them for process improvement.
Requirements
- Graduate in any discipline
- 1 years of experience in logistics/claims
- Basic knowledge of logistics operations and documentation