We are looking for an LMS Support Consultant to provide technical and customer support for Adobe Learning Manager (ALM). The role involves troubleshooting LMS-related technical and non-technical issues, assisting customers through phone/chat/email, resolving issues at first contact wherever possible, and escalating complex issues to the appropriate support teams.
Key Responsibilities
- Provide customer support for Adobe Learning Manager (ALM) issues.
- Troubleshoot and resolve technical and non-technical customer issues.
- Deliver First Contact Resolution wherever possible.
- Investigate complex technical issues and identify appropriate solutions.
- Understand the business impact of customer issues and manage resolution accordingly.
- Provide professional support through phone, chat and email.
- Communicate clearly with customers in both verbal and written English.
- Accurately document customer interactions and cases in the tracking system.
- Manage customer follow-ups within agreed timelines.
- Use knowledge bases, product guides and other reference materials to resolve known issues.
- Understand escalation procedures and escalate issues requiring further investigation.
- Identify and report severe issues, recurring problems,
emerging trends and feature requests.
- Work effectively in a team environment while managing a diverse workload.
Required Skills
- 4–8 years of experience in technical support, application support, product support or a similar customer-facing technical role.
- Strong technical troubleshooting and problem-solving skills.
- Experience supporting LMS / learning technology products is highly relevant.
- Strong knowledge of Windows and/or MacOS.
- Experience with software integration and fault-finding across multi-platform systems.
- Strong customer-facing communication skills.
- Excellent written and spoken English.
- Ability to work flexible/rotational hours for 24x5 support.
Good to Have
- Knowledge of AICC / SCORM.
- Experience with LMS products and integrations.
- Experience working with knowledge bases and technical documentation.
Pay: ₹600,000.00 - ₹1,200,000.00 per year
Advantages
- Health insurance
- Provident Fund
Application Question(s):
- How many years of experience you have in LMS Support ?
- What is your current CTC ?
- What is your expected CTC ?
- What is your notice period ?
Work Location: In person
📌 LMS Support Consultant (Bengaluru)
🏢 S. A. Solution
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.