Hybrid Bangalore 6–8 yrs Apply by Oct 13, 2026

Live Support Devloper

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

6–8 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Oct 13, 2026

Required Skills

Live Support Devloper

ServiceNow Live Support Dev- AM

Responsibilities

• Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution.

- Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on ServiceNow platform.
- Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics.
- Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause analysis to implementation of solutions and post-resolution support.
- Collaborate with internal teams to establish and refine technical best practices and operational standards for support delivery.
- Ensure proactive and transparent communication with customers, stakeholders, and internal teams during issue resolution.
- Deliver high-quality technical solutions that are complete, consistent, timely, and aligned with customer expectations.
- Collaborate with stakeholders to assess and configure workflows and platform settings to resolve complex technical and business requirements.
- Produce deliverables such as detailed incident analysis, troubleshooting documentation, root cause analysis reports, and solution guides.
- Provide advanced technical troubleshooting for code-related issues or platform defects impacting customers.
- Offer guidance and mentorship to junior support team members, fostering knowledge sharing and skill development.

Qualifications





• 6+ years of hands-on experience with the ServiceNow modules like ITSM,HRSD etc • Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem) • Proficiency in diagnosing, troubleshooting, and resolving complex issues, including setting- specific problems.
- Ability to identify root causes and recommend proactive solutions to prevent recurrence.
- Strong understanding of Agile/Scrum methodologies to prioritize and address customer tickets effectively.
- Experience in engaging directly with customers to understand and address their business needs through technical solutions.
- A track record of achieving high customer satisfaction scores through effective communication, empathy, and technical depth.
- Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates.
- Excellent communication skills for collaborating with internal teams and providing clear, skilled updates to customers.

Certifications: ServiceNow certifications in CSA is must and CIS ITSM & HRSD are strongly preferred.

At a Glance

Work ModeHybrid EmploymentFull-time

Experience6–8 yrs

Openings1

LocationBangalore

DeadlineOct 13, 2026

[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.

- STEP 0130 min

Screening Call

Introductory conversation with our talent team to understand your background and motivations.
- STEP 0260–90 min

Technical Round

Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

- STEP 0345 min

Culture Fit

Conversation with practice leadership covering working style, ownership, and how you collaborate.

- STEP 04Within 5 days

Offer

Formal offer with full compensation breakdown, start date, and onboarding plan.

📌 Live Support Devloper (Bengaluru)
🏢 Techila Global Services
📍 Bengaluru