Job Summary

Provide 24/7 L1 production monitoring and operational support in rotational shifts.

Responsibilities

- Monitor servers, applications, databases, cloud infrastructure, and Kubernetes workloads.

- Monitor and support physical and virtual Linux servers/VMs.

- Perform Linux administration and troubleshooting, including CPU, memory, disk utilization, processes, services, permissions, and system/application logs.

- Monitor and troubleshoot cron jobs and scheduled tasks, including checking execution status, failures, and related logs.

- Start, stop, and restart Linux services as per approved procedures.

- Monitor filesystem usage and perform appropriate actions for disk-space-related alerts.

- Respond to monitoring alerts, investigate issues, and take appropriate actions within defined SLAs.

- Create, update, and manage incidents and service requests using JIRA.

- Monitor and troubleshoot workloads running on GCP and GKE/Kubernetes.

- Troubleshoot pods,



deployments, services, container restarts, and application availability issues.

Requirements

- Intermediate Linux/Unix administration and troubleshooting skills.

- Hands-on understanding of physical and virtual Linux VMs.

- Knowledge of Linux processes, services, permissions, filesystem management, disk utilization, and logs.

- Knowledge of cron jobs, crontab, and scheduled task troubleshooting.

- Intermediate MySQL and SQL knowledge.

- Understanding of networking concepts such as IP, DNS, ports, TCP/IP, HTTP/HTTPS.

- Intermediate Git/GitHub knowledge.

- Understanding of monitoring, incident management, troubleshooting, and escalation processes.

- Good communication, analytical, and problem-solving skills.

- Ability to work in a 24/7 rotational shift workplace.

📌 Linux Support Engineer (Worli)
🏢 New Era Informatique
📍 Worli