Lead & Social Media ExecutiveCompany: Urban Raga – Performing Arts & Learning Centre

Location: Bangalore

Employment Type: Full-time / Part-time

Industry: Music Education & Creative Learning

About Urban RagaUrban Raga – Performing Arts & Learning Centre is a structured, performance-driven music school dedicated to nurturing musicians across different age groups and skill levels.

We offer professional training in Piano/Keyboard, Guitar, Vocals (Indian & Western), Drums, and Violin, with curriculum aligned to ABRSM, Trinity, and RSL frameworks.

Our approach focuses on performance-based learning, supported by experienced and certified faculty. Students regularly participate in concerts, recitals, workshops, and stage performances, helping them build confidence and gain practical exposure.

Urban Raga currently operates in Bengaluru and Shillong, offering both in-person and online learning options.

About the RoleWe are looking for a proactive, organised, and people-oriented Lead & Social Media Executive to manage incoming enquiries, communicate with prospective students and parents, maintain lead records, coordinate follow-ups, and support Urban Raga’s social media presence.

This role combines lead management, customer engagement, coordination, and social media management. The ideal candidate should be comfortable speaking with people, managing multiple enquiries, using digital tools, and contributing to a consistent and engaging online presence.

Key ResponsibilitiesLead Management & Customer Engagement

- Handle enquiries received through calls, WhatsApp, social media, website, and other channels.
- Connect with prospective students and parents to understand their requirements.
- Maintain accurate records of leads, requirements, conversations, and next actions.
- Follow up with interested leads at appropriate intervals.
- Schedule and coordinate demo classes, centre visits, and further discussions.
- Track pending follow-ups, callbacks, and next steps.




- Ensure that enquiries are responded to promptly and are not missed.
- Coordinate with relevant centre and internal team members when required.
- Maintain and regularly update lead information in the CRM or lead management system.

Lead Generation
- Support activities aimed at generating new enquiries for classes, programmes, workshops, and events.
- Identify potential lead-generation opportunities through social media, local outreach, and promotional activities.
- Respond to leads generated through online campaigns and digital platforms.
- Develop a good understanding of Urban Raga’s courses and programmes to communicate accurately with prospective students and parents.

Social Media Management
- Assist in managing Urban Raga’s social media platforms.
- Plan and publish regular posts, stories, reels, and updates.
- Coordinate content related to students, classes, events, workshops, performances, testimonials, and announcements.
- Work with teachers and team members to collect relevant photos, videos, and other content.
- Maintain a consistent and engaging social media presence.
- Monitor comments and direct messages and respond to or redirect enquiries appropriately.
- Keep track of upcoming events and activities to ensure timely communication.
- Suggest new content ideas and practical ways to improve social media engagement.

Reporting & Coordination
- Maintain daily and weekly updates on leads, follow-ups, demos, and conversions.
- Track important pending actions and ensure timely follow-up.




- Coordinate with the centre and operations teams regarding admissions and lead status.
- Share observations regarding common enquiries, customer requirements, and recurring questions.
- Support other customer engagement, promotional, or administrative activities when required.

What We’re Looking For
- Good communication and interpersonal skills.
- Comfortable interacting with students, parents, and prospective customers.
- Solid follow-up and organisational skills.
- Basic understanding of Instagram, Facebook, and other social media platforms.
- Comfortable working with CRM systems, spreadsheets, and digital tools.
- Ability to manage multiple leads and tasks systematically.
- Good attention to detail and record-keeping skills.
- Creative and proactive approach towards social media content.
- Ability to work independently while coordinating effectively with a team.
- Prior experience in lead management, customer engagement, admissions, sales support, or social media is an advantage, but not mandatory.

Key SkillsLead Management | Customer Engagement | Follow-ups | CRM | Communication | Social Media Management | Lead Generation | Content Coordination | Customer Relationship Management | Organisation Who Would Enjoy This Role?This role would suit someone who enjoys interacting with people, building relationships, organising information, following tasks through to completion, and working with social media and digital platforms.

Previous experience is helpful, but we equally value a proactive attitude, good communication skills, ownership, and willingness to learn.

CompensationCompensation will be discussed during the interview based on the candidate’s experience, skills, availability, and suitability for the role.

How to ApplyInterested candidates can send their updated resume to:

[email protected]

- Please mention “Application – Lead & Social Media Executive” in the subject line.

📌 Lead & Social Media Executive (Bengaluru)
🏢 Urban Raga – Performing Arts u0026 Learning Centre
📍 Bengaluru