Role: Lead ServiceNow Developer

Location: India

Experience: 7-15 Years

Role overview

We are seeking an experienced Lead ServiceNow Developer to provide technical leadership across ServiceNow development, configuration, integrations and platform governance. The ideal candidate will have strong hands-on expertise in ServiceNow development along with experience leading development teams and delivering large-scale enterprise implementations.

The role requires strong knowledge of ServiceNow modules, enterprise integrations, platform architecture, automation and governance. You will collaborate with business stakeholders, Transformation and Operations teams to design scalable solutions aligned with business objectives, ITIL processes, security requirements and ServiceNow best practices.

Key responsibilities

1.ServiceNow Development Technical Leadership

- Lead and mentor a team of ServiceNow developers, ensuring adherence to development standards and best practices.
- Define and execute ServiceNow development strategies aligned with organizational objectives.
- Design, develop and deploy ServiceNow applications, workflows, service catalogs and integrations.
- Provide technical leadership across ServiceNow modules including ITSM, ITOM, HRSD, SecOps and custom applications.
- Review technical designs and development deliverables to ensure quality, scalability and maintainability. 2.ServiceNow Architecture Platform Governance

- Drive ServiceNow platform governance including coding standards, security controls and design frameworks.
- Design scalable ServiceNow architecture and enterprise solutions.
- Establish development and configuration standards across the platform.
- Ensure solutions align with enterprise architecture, security and compliance requirements.
- Support platform lifecycle management and continuous improvement initiatives. 3.Integration Automation

- Lead complex ServiceNow integrations using REST, SOAP, APIs, LDAP and MID Server.
- Design and implement integrations with enterprise applications and external systems.
- Develop automation and advanced workflows using ServiceNow best practices.




- Explore and implement emerging ServiceNow capabilities including AI/ML where appropriate.
- Ensure integrations are secure, scalable and reliable. 4.Module Development IT Service Management

- Develop and enhance solutions across key ServiceNow modules.
- Apply strong understanding of ITSM processes and ITIL frameworks.
- Work with CMDB, ITOM, CSM and custom application development.
- Support HRSD, SecOps and other ServiceNow capabilities based on business requirements.
- Ensure ServiceNow solutions support effective service management and operational processes. 5.Stakeholder Collaboration Requirements Management

- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Communicate technical concepts, solution options and architectural decisions effectively.
- Partner with Transformation and Operations teams to identify opportunities for service improvement.
- Support platform adoption and drive innovation across ServiceNow capabilities. 6.Platform Operations Continuous Improvement

- Support ServiceNow platform upgrades, patching and maintenance activities.
- Monitor and improve platform performance, stability and reliability.
- Identify technical debt and implement improvements to platform health.
- Ensure alignment with compliance standards and enterprise security policies.
- Contribute to continuous service improvement and platform lifecycle management. 7.DevOps Agile Delivery

- Support CI/CD pipelines and DevOps practices for ServiceNow development.
- Promote automation and efficient development and deployment processes.
- Work within Agile/Scrum methodologies and participate in sprint planning,



reviews and retrospectives.
- Collaborate with cross-functional teams to ensure timely and high-quality delivery. Required technical skills and competencies

- 7-15 years of experience in ServiceNow development, with significant hands-on development and leadership experience.
- Robust experience with JavaScript, Glide API, AngularJS, HTML and CSS.

- Deep knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.
- Good understanding of CMDB, ITOM, CSM and custom application development.
- Proven experience in ServiceNow architecture and enterprise integrations.

- Strong experience with REST, SOAP, APIs, LDAP and MID Server.
- Experience with ServiceNow workflows, automation and service catalog development.
- Exposure to CI/CD pipelines, DevOps practices and Agile/Scrum methodologies.

- Experience delivering large-scale ServiceNow implementations.
- Strong understanding of ITIL processes, compliance and enterprise security requirements.

Must have skills

- ServiceNow development.
- Strong JavaScript and Glide API knowledge.
- ServiceNow ITSM.
- Strong knowledge of at least two ServiceNow modules such as ITSM, HRSD, IRM or SecOps.

- ServiceNow architecture and enterprise integrations.
- Rest/soap APIs.
- MID Server and LDAP.
- ServiceNow workflows and automation.
- CMDB and ITOM knowledge.

- Team leadership and mentoring experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong stakeholder communication skills.

Good to have skills

- ServiceNow HRSD.
- ServiceNow SecOps.
- ServiceNow IRM.
- ServiceNow CSM.
- Custom application development.
- CI/CD and DevOps.
- AI/ML capabilities within ServiceNow.

- ITIL processes.
- Certified Application Developer (CAD).
- Certified Implementation Specialist (CIS).

Disclaimer: This job posting has been aggregated from external source.

Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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