About the Role : This is the first hire in the sales funnel — the person who ensures every enquiry is answered fast, qualified correctly, and converted into a booked meeting with the right manager. It's a discipline-driven role, not a creative one.
Key Responsibilities
- Respond to every enquiry within 10 minutes across WhatsApp, Instagram DM, website, phone calls, WedMeGood, and other lead portals
- Qualify each lead on exactly four data points: event date, city/venue, guest count, and budget range
- Schedule a video call or in-office meeting with the appropriate manager
- Send confirmation reminders 24 hours and 2 hours before each meeting to ensure attendance
- Log every lead in the CRM the same day, including next action and follow-up date
- Maintain scope discipline — do not sell, quote pricing, or plan events; hand off qualified leads to the right team member
Candidate Requirements
- 1–3 years of experience in hotel reservations, luxury retail, travel sales, or a wedding venue's banquet desk
- Fluent in both Hindi and English, with a transparent and unhurried phone manner
- Presentable on video calls and quick/responsive on WhatsApp
- Strong sense of process and follow-through; reliability matters more than creativity
Performance Metrics
- Response time under 10 minutes
- 20+ qualified meetings booked per month
- 70% meeting show-up rate
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits
- Health insurance
Work Location: In person
📌 Lead Response Executive (Chandigarh)
🏢 Gulnaar Serene
📍 Chandigarh
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