Key Responsibilities Jira Cloud Administration & Development

- Administer Jira Cloud projects, users, groups, roles, and permissions.
- Configure workflows, issue types, custom fields, screens, schemes, and project settings.
- Create and manage JQL filters, dashboards, reports, and automation.
- Develop Jira customizations using ScriptRunner for Jira Cloud where required.
- Work with Jira REST APIs, webhooks, and integrations.
- Troubleshoot Jira configuration, automation, and integration issues.
- Provide L2/L3 technical support for Jira Cloud.
- Support Jira Data Center to Cloud migration activities.
- Perform regular Jira administration, housekeeping, and platform improvements.

Confluence Cloud Administration & Development

- Administer Confluence Cloud spaces, users, groups, and permissions.
- Create and manage spaces, pages, templates, page layouts, and permissions.
- Configure and maintain Confluence Cloud settings and user access.
- Support Confluence migrations and space-level migration activities.
- Develop solutions to improve Confluence usability and content management.
- Troubleshoot access, permission, and integration-related issues.
- Provide L2/L3 technical support for Confluence Cloud.
- Perform regular administration and housekeeping activities.

Integrations & Automation

- Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications.
- Work with REST APIs, webhooks, authentication, and JSON.




- Configure Jira and Confluence automation based on business requirements.
- Troubleshoot integration failures and coordinate with vendors/Atlassian Support when required.

Required Skills

- Strong hands-on experience with Jira Cloud and Confluence Cloud administration.
- Good knowledge of Jira workflows, schemes, permissions, JQL, dashboards, and automation.
- Good knowledge of Confluence spaces, permissions, templates, and page management.
- Experience with Jira REST API and webhooks.
- Experience with ScriptRunner for Jira Cloud is preferred.
- Knowledge of JSON, APIs, authentication, and integrations.
- Experience with Jira/Confluence Cloud migration.
- Strong troubleshooting and problem-solving skills.
- Experience providing L2/L3 technical support.

Experience

- 5+ years of experience in Jira and Confluence administration/development.
- Strong hands-on experience with Jira Cloud and Confluence Cloud.
- Experience supporting enterprise environments and production systems.
- Good experience working directly with business teams and customers.

Key Competencies

- Strong ownership and problem-solving skills.
- Good communication and stakeholder management.
- Ability to handle multiple support and enhancement activities.
- Ability to work independently and collaboratively.
- Strong analytical and troubleshooting skills.
- Valuable documentation and knowledge-sharing skills.

📌 Lead Engineer, IT Applications (Navi Mumbai)
🏢 Majesco
📍 Navi Mumbai