Job Summary The role combines deep technical expertise, customer engagement, cloud operations leadership, and technical governance. The TSM is responsible for driving customer success, platform health, operational excellence, and long-term value realization across the entire customer lifecycle. Working closely with Customer Success, Cloud Operations, Engineering, Product Management, Professional Services, and Support teams, the TSM ensures customers receive a proactive, connected, and outcome-focused experience.

Responsibilities

- Customers recognize you as a trusted technical advisor and strategic partner.
- Customer environments consistently demonstrate strong operational health, stability, availability, and performance.
- Risks are identified early and proactively managed before impacting business operations.
- Customers successfully navigate major lifecycle events with minimal disruption.
- Customer satisfaction, retention, and renewal readiness improve through proactive engagement and value realization.
- Cross-functional teams remain aligned on customer priorities, commitments, and strategic objectives.
- Automation and continuous improvement initiatives increase efficiency and improve service quality.
- Technical Success Services capabilities are strengthened through leadership, mentoring, and knowledge sharing.

Requirements

- 8+ years of experience in Technical Consulting, Cloud Services, Managed Services, Enterprise Application Management, Technical Account Management, or related customer-facing technology roles.
- Experience managing strategic customer relationships and leading complex technical engagements.




- Strong understanding of ITIL-based service delivery and operational support models.
- Building credibility as a trusted technical advisor.
- Leading strategic customer discussions and executive-level engagements.
- Managing complex OpenText cloud-hosted environments.
- Understanding customer business goals and translating them into technical solutions.
- Driving customer adoption, operational excellence, and platform optimization.
- Navigating complex stakeholder environments and influencing across organizational boundaries.
- Troubleshooting critical issues and leading high-impact escalations.
- Identifying opportunities for automation and operational improvements.
- Demonstrating solid ownership, accountability, communication, and customer focus.

Technical Expertise

- Subject Matter Expert in OpenText Content Management technologies including Content Server, Extended ECM (xECM), Archive Server, OTDS, Search Indexing, Brava, PowerDocs, and related integrations.
- Experience with SAP, SuccessFactors, Salesforce, Microsoft 365, and Engineering integrations.
- Strong knowledge of Kubernetes, Docker, AWS, Azure, and Google Cloud Platform.
- Experience supporting enterprise applications across Windows, Linux/UNIX, web/application servers, databases, and cloud platforms.
- Working knowledge of automation, scripting, CI/CD, monitoring, and observability tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Cloud Applications Consultant_xECM (Bengaluru)
🏢 opentext
📍 Bengaluru