Labvantage support (Hyderabad)

Labvantage support (Hyderabad)

24 Sep
|
TCS_India
|
Hyderabad

24 Sep

TCS_India

Hyderabad

Development experience in Labvantage

 Experience in upgrading Project and understanding the new platform.

 Experience in supporting HyperCare activity.

 Experience in working with Master data changes

 Production support for Labvantage/LIMS Applications.

Understanding Labvantage /LIMS application,

analyzing production issues & providing the solution.

 Building, Testing and verifying current functionalities in

Labvantage.

 Follow ITIL framework for service delivery

 Handle L2/L3 support incidents (user service requests,

system issues, bug fixes, data fixes, enhancements)

 Ticket resolution within agreed SLA and OLA

 Monitor Service Now and assign tickets to self from the queue.

 Coordinate with other team-members globally to support application that are in scope.

 Work on change requests and problem management.

📌 Labvantage support (Hyderabad)
🏢 TCS_India
📍 Hyderabad

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