- Monitor and support daily batch processes and ETL workflows.
- Perform L3 production support, troubleshooting, and issue resolution.
- Manage and monitor enterprise job scheduling tools and overnight batch cycles.
- Analyze failures, perform root cause analysis (RCA), and implement preventive measures.
- Support Informatica ETL jobs, data loads, and data validation activities.
- Develop and maintain scripts for automation and operational support.
- Work closely with business users, application teams, and infrastructure teams to resolve production issues.
- Support day-to-day BAU activities and ensure SLA compliance.
- Participate in release support, deployment validation, and post-release monitoring.
- Prepare operational reports and maintain support documentation.

Mandatory

Skills • 5+ years of experience in Production Support / Application Support.

- Hands-on experience with Informatica ETL.




- Experience with job scheduling tools such as Control-M, Autosys, TWS, or equivalent.
- Good scripting knowledge (Shell, Unix/Linux, Python, or PowerShell).
- Strong troubleshooting and incident management skills.
- Experience working with SQL and relational databases.
- Understanding of batch processing and data reconciliation.
- Ability to perform RCA and handle critical production incidents.
- Excellent communication and stakeholder management skills. Valuable to Have • Exposure to cloud platforms such as Azure, AWS, or GCP.
- Experience with monitoring tools like Splunk, Grafana, AppDynamics, or Dynatrace.
- Knowledge of DevOps and CI/CD concepts.
- Banking or Financial Services domain experience.
- Basic understanding of data warehousing and data pipelines

📌 Production Support / ETL Support Analyst (Pune)
🏢 TCS_India
📍 Pune