We are looking for an experienced L2 Technical Support Engineer_ Hardware to handle advanced technical escalations, hardware diagnostics and product-related issues. The candidate will work closely with L1 support teams, field engineers, service partners and OEM vendors to identify and resolve complex hardware issues.

Key Responsibilities

- Handle and resolve L2 technical escalations from L1 support teams.

- Perform advanced troubleshooting and diagnostics of desktops, laptops, motherboards, CPUs, RAM, SSD/HDD and networking devices.

- Diagnose hardware, BIOS and firmware-related issues.

- Analyse recurring product failures and perform Root Cause Analysis (RCA).

- Support field engineers and service partners in resolving complex technical issues.

- Coordinate with OEM/component vendors for hardware-related technical issues and resolutions.





- Support warranty and RMA cases and analyse failure patterns.

- Prepare technical reports, troubleshooting guides and Knowledge Base (KB) articles.

- Conduct technical training and knowledge-sharing sessions for L1 engineers.

- Maintain records of recurring issues and recommend corrective actions.

Required Skills

- Advanced desktop and laptop hardware troubleshooting

- Motherboard and component-level diagnostics

- BIOS / Firmware troubleshooting and upgrades

- Windows and basic Linux troubleshooting

- Root Cause Analysis (RCA)

- Warranty and RMA process knowledge

- Hardware testing and diagnostics

- Technical documentation

- Positive communication and problem-solving skills

📌 Technical Support Engineer_ Hardware (Chennai)
🏢 Mavs Global
📍 Chennai