We are seeking a highly skilled L3 Support Engineer with 8+ years of total IT Infrastructure experience and 4+ years of deep expertise in the Omnissa Horizon suite and enterprise VDI environments. This role involves end-to-end hands-on deployment, advanced troubleshooting, and creating architectural documentation (HLD/LLD).

As an L3 leader, you will act as a key technical interface for clients and third-party vendors while mentoring junior team members.

- Location: Remote, India
- Work Shifts: US and UK shifts (based on organizational needs); rotational on-call/night shifts required.

Key Responsibilities:

- L3 Escalation & Diagnostics: Provide top-tier support for the Horizon Suite, diagnosing deep system infrastructure issues and troubleshooting complex user-level problems.
- Vendor & Stakeholder Interface: Act as the primary technical interface with customers, third-party OEMs, and hardware vendors. Open and manage technical escalation calls directly with Microsoft, VMware/Omnissa, and other partners.
- Documentation: Design, review, and maintain comprehensive HLDs, LLDs, and solution architectures for enterprise VDI expansion.
- Operations & Automation: Conduct regular log analysis and write basic scripts to automate routine operations and system health checks.
- Team Mentorship: Lead technical sessions and mentor L1/L2 support team members to elevate the team's overall technical delivery.





Technical Skill:

- VDI & EUC Expertise: Extensive hands-on experience (4+ years) with Omnissa Horizon product suite (formerly VMware Horizon), Omnissa Workspace ONE Access, and Omnissa DEM (Dynamic Environment Manager).
- Cloud & Virtualization: Strong engineering knowledge of Hybrid Cloud architectures across AWS, Azure, and On-Premises vSphere / ESXi.
- Deployment & Design: Proven track record of handling large-scale Horizon infrastructure deployments and creating HLD (High-Level Design), LLD (Low-Level Design), and solution documents.
- Core Networking: Deep foundation in TCP/IP, LAN technologies, network switching, routing, and DNS.
- Systems Administration: Expert-level Windows Server Administration, advanced diagnostics, log analysis, and troubleshooting skills.
- Infrastructure: Solid hands-on experience with Hyperconverged Infrastructure (HCI).
- Automation: Basic scripting skill sets to automate daily operations and streamline tasks.

Preferred Certifications:

- VMware VCAP / VCIX (Desktop & Mobility)
- Omnissa Horizon Certification
- AWS or Azure Solutions Architect

Soft Skills :

- Good/Excellent Communication Skills (Speak, Read, Write)
- Report Writing
- Analytical & problem-solving skills
- Valuable presentation skills
- Willingness to Continually Learn
- Team Player & People Management

📌 Support Engineer (Omnissa / VMware Horizon) (Bengaluru)
🏢 Sathva Cloud Tech
📍 Bengaluru