Job Overview The L1 Support Engineer will be responsible for 24/7 monitoring of Data Observability platforms from a controlled white-room environment. The role focuses on identifying alerts, validating issues, and initiating the appropriate escalation by raising tickets as per defined runbooks. This is a critical operational role ensuring uninterrupted data pipeline health and timely incident response.

Key Responsibilities

- Monitor Data Observability alerts, notifications, and system dashboards on a 24/7 rotational basis.

- Perform initial assessment and triage of alerts following predefined SOPs and runbooks.

- Log and route incidents to the appropriate technical teams with transparent and accurate information.

- Track ticket progress and ensure timely follow-up until closure.

- Document recurring issues, observations, and improvement opportunities.

- Maintain adherence to all white-room operational protocols.

- Work independently while collaborating effectively with cross-functional teams.

- Provide shift handover updates to ensure continuity.

📌 /Application Support Engineer (Bengaluru)
🏢 Otomeyt
📍 Bengaluru