- Act as the primary point of contact for key accounts and manage day-to-day client interactions.
- Build and maintain robust, long-term relationships with key customers.
- Understand client requirements and provide customized logistics solutions.
- Identify opportunities for account growth, upselling, and cross-selling of services.
- Collaborate with Sales, Operations, Transportation, and Warehouse teams to ensure smooth service delivery.
- Prepare and present proposals for additional services and business opportunities.
- Monitor customer satisfaction, address concerns, and ensure timely resolution of issues.
- Conduct regular client reviews and feedback meetings.
- Monitor KPIs, service quality, operational performance, and account profitability.
- Identify service improvement opportunities and implement corrective actions.
- Resolve operational challenges that may impact customer satisfaction.
- Prepare regular reports on account performance, revenue, KPIs, and customer feedback.
- Analyze account data to identify trends, growth opportunities, and areas for improvement.
- Provide actionable insights and recommendations to senior management