We are looking for an experienced Key Account Manager (KAM) to manage and grow relationships with our key customers. The ideal candidate will be responsible for achieving revenue targets, developing strategic accounts, identifying new business opportunities, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Manage and develop relationships with key clients and strategic accounts.
- Understand customer business needs and provide appropriate solutions.
- Achieve assigned sales, revenue, and profitability targets.
- Develop and execute account plans and sales strategies.
- Identify opportunities for upselling, cross-selling, and recent business.
- Conduct regular client meetings and business reviews.
- Negotiate commercial terms, contracts, pricing, and renewals.
- Coordinate with internal teams such as operations, finance, product, and customer support to ensure smooth service delivery.
- Monitor account performance, sales pipeline, and forecasts.
- Resolve customer issues promptly and maintain strong customer satisfaction.
- Track market trends, competitor activities, and industry developments.
- Prepare regular sales and account-management reports for management.