Key Account Manager

Location: On-site (Gurgaon)

Work Schedule: 5 Days a Week

About the Role

We are looking for a proactive, high-ownership Key Account Manager to join our team and deliver exceptional service to our corporate partners. In this role, you will take end-to-end ownership of hiring drives for our partnered companies, drive process automation and optimization, and nurture long-term client relationships to boost retention.

If you are a problem-solver, a skilled communicator, and thrive in a fast-paced environment where you can balance operations, client management, and process innovation, this opportunity is built for you.

Key Responsibilities

1. Account Management & Hiring Drive Ownership

- End-to-End Drive Ownership: Take complete ownership of hiring drives for partnered companies from kickoff and requirement gathering to candidate placement and post-hiring syncs.
- Client Relationship & Retention: Serve as the primary point of contact for company POC , ensuring complete alignment on program goals, hiring timelines, and outcomes to drive client retention and satisfaction.
- Student & Candidate Guidance: Actively engage with candidates/students to guide them through their recruitment journey, resolve queries, and provide actionable recommendations for success.

2. Process Improvement & Automation

- Process Optimization: Evaluate existing operations, identify friction points, and implement process improvements to increase efficiency across recruitment drives.
- Automation: Work closely with cross-functional teams to integrate automation tools,



streamline workflow tracking, and reduce operational effort.

3. Support & Cross-Functional Collaboration

- Multi-Channel Engagement: Handle client inquiries via phone, email, or chat in a prompt, professional manner.
- System Accuracy: Maintain up-to-date, structured records and CRM databases with complete accuracy.
- Cross-Functional Synergy: Collaborate across operations, curriculum, product, and tech teams to continually refine and elevate the overall user experience.

Who We’re Looking For
- Core Skills: Strong verbal, written, and non-verbal communication skills in English paired with a sharp, solution-oriented mindset.
- Drive & Ownership: Comfort managing day-to-day operations independently, tracking progress, and taking initiative to fix broken processes.
- Adaptability: A quick learner with a proactive approach, positive attitude, and willingness to adapt in a high-growth environment.
- Experience: Prior experience in customer success, account management, campus recruitment, or customer support is a strong plus.

What’s In It For You?
- Competitive Compensation: Attractive salary package matching industry standards.
- Career Growth: Fast-track growth opportunities within a supportive, merit-driven environment.
- Hands-on Impact: Gain end-to-end exposure in customer success, business operations, tech automation, and strategy.
- Team-oriented Culture: A team that genuinely values your ideas, fosters continuous learning, and solves complex problems together.
- Perks: Endless coffee on us to keep your ideas brewing

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