- 5–12 years of experience in KAM, Customer Success, Enterprise Sales, B2B Sales, or related functions.

- 3+ years of experience managing Team Leads OR Associate Managers.

- Proven experience managing a large or high-value customer portfolio.

- Experience in logistics, e-commerce, SaaS, freight, supply chain, or high-volume service businesses preferred.

- Strong experience in account retention, revenue growth, upselling, cross-selling, and customer escalation management.

- Strong people-management and coaching skills.

- Excellent verbal and written communication skills.

- Strong negotiation, stakeholder management, and commercial skills.

- Data-driven approach with the ability to analyze account performance and identify business opportunities.

- Strong ownership,



assertive communication, problem-solving ability, and a street-smart, solution-oriented approach.

- Ability to work effectively in a fast-paced and high-growth workplace.

Ideal Candidate Profile The ideal candidate is a hands-on KAM leader who has progressed from managing key accounts to managing KAM teams through Team Leads / Associate Managers. They should be comfortable handling senior customers, driving commercial outcomes, managing escalations, and translating business goals into measurable team performance.

📌 KAM Manager (New Delhi)
🏢 Ship Global
📍 New Delhi