We are looking for a Technical Support Executive to troubleshoot software/technical issues and provide effective support to clients through phone, email, and chat.
Key Responsibilities:
- Identify and resolve basic software/technical issues.
- Handle customer queries and provide timely solutions.
- Troubleshoot issues through phone, email, chat, and remote support.
- Escalate unresolved issues to the relevant technical team.
- Maintain proper records of customer issues and resolutions.
- Follow up with clients to ensure issues are resolved.
Requirements:
- Graduate in BCA, B.Sc. IT, BA, or related field.
- Good communication and problem-solving skills.
- Basic technical knowledge and willingness to learn.
- Positive customer handling and multitasking skills.
Interested candidate can apply on this number (phone hidden) Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund