- Ensure all alerts/volumes process activities are processed within the defined TAT with reliable output in terms of accuracy and productions as per set expectations
- Process understanding including ability to understand current process flow, learn SOP and interaction with all members to learn fraud experience from others.
- Able to quickly grasp process steps from the trainings and apply it in production. Also, must be decisive in actions.
- Recording daily transactions on trackers
- Work as a team player in ensuring that the team target is met for the day
- Take on additional responsibilities delegated by the Supervisor
- Ability to call banks to validate checks from US bank.
Experience and Qualifications Academic Qualifications & Experience
- B.com Graduate
- Freshers
Systems Skills & Experience
- Good typing and keyboard skills.
- Excellent analytical and logical reasoning abilities. This is a mandate requirement because bank frauds lack SOP and are all about change in world.
- Basic knowledge of Banking, banking functions, bank checks and fraud management
- Examining checks or reviewing profiles of the customers to identify red flags or suspicious activity on account
- Monitoring the fraud trends
- Basic knowledge of email writing, MS word and MS excel
Key Competencies
- Excellent Communication (both verbal & written), competent to validate checks from US banks via calls
- Pursuing no other full time Education
- Ability to work as part of a team and contribute towards team goals
- Able to do research required to identify fraud
- Adaptive with changes in volumes and updates
- Must be able to work under high pressure in a high-variability work workplace
- Flexible to work in night shifts
- Comfortable working from office, no option to WFH
Selection Process:
- Eligible candidates will have to go through interview