Closing date for applications: 27/09/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

#R-00285446

This role is based in India and as such all normal working days must be carried out in India. Join us as a Journey Developer

- This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
- You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
- It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
- We're offering this role at vice president level

What you'll do

As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value. Day-to-day, you’ll be:

- Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes




- Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
- Making empowered decisions to deliver the prioritised digital journey backlog

The skills you'll need

We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have positive knowledge of critical Agile capabilities and ways of working.

We’ll also expect

- Strong experience and understanding of UK Mortgage operations, customer journeys, processes, and associated operational requirements.
- Proven experience in Change, Implementation and Business Transformation, with the ability to successfully deliver complex initiatives.
- Ability to work collaboratively with multiple stakeholders and cross-functional teams, translating business requirements into effective operational solutions.
- Strong analytical, problem-solving and project management skills, with a focus on process simplification, continuous improvement and delivering sustainable business outcomes.

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts:

- Surrounded by 28 acres
- Space for 4,100 colleagues
- Opened in 2010

📌 Journey Developer, VP (Gurugram)
🏢 NatWest Group
📍 Gurugram