Key Responsibilities

1. Sales & Customer Service

- Welcome and engage customers with respect, courtesy, and professionalism.
- Provide accurate product information, demonstrate jewellery features, and assist customers in making informed choices.
- Promote and upsell products, schemes, and offers to achieve and exceed individual and showroom sales targets.
- Handle customer queries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
- Support the showroom manager in closing high-value sales whenever required.

2. Inventory Management

- Handle stock daily, including counting, tallying, and maintaining accurate records.
- Ensure safe handling, proper storage, and security of jewellery stock.
- Update barcodes, product tags, and maintain error-free stock documentation.
- Assist in daily stock audits and reconciliation as per company policy.

3. Visual Merchandising & Grooming

- Maintain showroom counters, shelves, and displays in a neat and attractive manner.
- Ensure jewellery is displayed as per companys visual merchandising guidelines.
- Keep sales counters stocked with catalogues, brochures, and other sales materials.
- Adhere to personal grooming and uniform standards as per brand guidelines.

4. Old Gold / URD Purchases

- Execute purchase transactions of old gold/URD strictly as per company protocols.
- Ensure accurate valuation,



documentation, and compliance with applicable laws.

5. Compliance & Policy Adherence

- Follow company policies for billing, payments, discounts, and schemes.
- Complete all KYC (Know Your Customer) documentation accurately and maintain customer records.
- Ensure compliance with security and operational guidelines.

6. Customer Relationship Management (CRM)

- Build rapport with customers to enhance loyalty and repeat business.
- Maintain customer databases for birthdays, anniversaries, and special occasions.
- Reach out to customers for festive offers, schemes, and showroom promotions.
- Collect customer feedback and share insights with management for service improvement.

7. Order Management & Follow-up

- Record customer orders accurately in registers and order books.
- Coordinate with the order department for timely updates and deliveries.
- Follow up with customers on pending or customized orders.

8. Collaboration & Teamwork

- Work closely with colleagues and managers to ensure smooth operations.
- Share customer feedback and product requirements with management.

Other Perks :

Providend Fund

ESIC

Maternity Leave

Paid Leave

Interested candidates can send their resume on [email protected] or connect on 022-62294100

📌 Jewellery Store Executive (Mumbai)
🏢 Waman Hari Pethe Jewellers
📍 Mumbai