- Full-time, permanent role
- Working from office in Angamaly, Kochi
- Work timings: 4:30 am to 1:30 pm Indian time
- Opportunity to work with an Australian company

We’re looking for experienced IT System Admin and Pre-sales professional with good communication skills to provide System Admin and sales support to the team.

Purpose of the role:

The System Administrator (Presales) plays a dual role within the company, responsible for managing system administration tasks and supporting the sales team with quotation and order management.

Key Accountabilities:

- Manage the end-to-end quotation process, preparing accurate and timely quotations for hardware, software, licensing and services based on Account Manager and customer requirements.
- Liaise with Account Managers, suppliers, vendors and relevant internal teams to obtain product specifications, pricing, availability and other information required for quotations.
- Prepare, validate and issue quotations using company templates, quotation tools and CRM systems, ensuring compliance with pricing policies, discounts, margins and commercial guidelines.
- Maintain accurate quotation and prospect records in CRM systems, follow up on quotations and support sales pipeline management.
- Track and manage the renewal pipeline by monitoring upcoming renewals, internal follow-up dates and progress through the renewal process, maintaining tracking records and analyzing renewal success rates across partner groups.
- Prepare, validate and issue renewal quotations to Account Managers well in advance of contract and subscription expiration dates.
- Work with channel partners to facilitate efficient renewals, ensure pricing governance and resolve potential blockers.
- Provide visibility to internal stakeholders on renewal sentiment, opportunity stages, pipeline status and monthly linearity, and support renewal forecasting and reporting by identifying risks, delays and opportunities.
- Review and process customer orders accurately, ensuring compliance with business guidelines, pricing policies and approved requirements.




- Validate product specifications, quantities, pricing, licensing and other order details, maintaining accurate order and customer information in relevant business systems.
- Proactively identify and resolve order discrepancies, billing issues and licensing enquiries by coordinating with Account Managers, Finance, Support Desk, suppliers and customers as required.
- Provide back-office support to distributors and channel partners on ordering processes and operational requirements.
- Coordinate with Sales, Finance, Support Desk, suppliers and vendors to facilitate pre- and post-order processing and timely order fulfilment.
- Ensure relevant order documentation, approvals and system updates are completed accurately and on time to support product specification accuracy, financial reporting and revenue recognition.
- Identify opportunities to improve quotation, renewal and order-processing workflows and assist in implementing process improvements. - Maintain accurate documentation and records of quotation, renewal and order-processing activities in the relevant systems.

Essential requirements:

- Familiarity with quotation management software and proficiency in Microsoft Office Suite.
- Proficiency in basic calculations for pricing, discounts, taxes, and profit margins.
- Good communication and troubleshooting skills.
- Competent in configuring file and folder permissions on MS Server.
- Good understanding of LAN/WAN technologies.
- Ability to work independently and as part of a team.
- Knowledge of IT products and technologies is desirable.

If this sounds like you, please submit your resume by clicking the 'Apply Now'

About Easy Authoring

Established in 2006, Easy Authoring helps job seekers find the right prospect to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.

📌 IT System Administrator (Presales) (Kochi)
🏢 easyA - Recruitment made easy
📍 Kochi