- Full-time, permanent role

- Working from office in Angamaly, Kochi

- Work timings: 4:30 am to 1:30 pm Indian time

- Opportunity to work with an Australian company

Were looking for experienced IT System Admin and Pre-sales professional with valuable communication skills to provide System Admin and sales support to the team.

Purpose of the role:

The System Administrator (Presales) plays a dual role within the company, responsible for managing system administration tasks and supporting the sales team with quotation and order management.

Key Accountabilities:

- Manage the end-to-end quotation process, preparing accurate and timely quotations for hardware, software, licensing and services based on Account Manager and customer requirements.

- Liaise with Account Managers, suppliers, vendors and relevant internal teams to obtain product specifications, pricing, availability and other information required for quotations.

- Prepare, validate and issue quotations using company templates, quotation tools and CRM systems, ensuring compliance with pricing policies, discounts, margins and commercial guidelines.

- Maintain accurate quotation and opportunity records in CRM systems, follow up on quotations and support sales pipeline management.

- Track and manage the renewal pipeline by monitoring upcoming renewals, internal follow-up dates and progress through the renewal process, maintaining tracking records and analyzing renewal success rates across partner groups.

- Prepare, validate and issue renewal quotations to Account Managers well in advance of contract and subscription expiration dates.

- Work with channel partners to facilitate efficient renewals, ensure pricing governance and resolve potential blockers.

- Provide visibility to internal stakeholders on renewal sentiment, opportunity stages, pipeline status and monthly linearity,



and support renewal forecasting and reporting by identifying risks, delays and opportunities.

- Review and process customer orders accurately, ensuring compliance with business guidelines, pricing policies and approved requirements.

- Validate product specifications, quantities, pricing, licensing and other order details, maintaining accurate order and customer information in relevant business systems.

- Proactively identify and resolve order discrepancies, billing issues and licensing enquiries by coordinating with Account Managers, Finance, Support Desk, suppliers and customers as required.

- Provide back-office support to distributors and channel partners on ordering processes and operational requirements.

- Coordinate with Sales, Finance, Support Desk, suppliers and vendors to facilitate pre- and post-order processing and timely order fulfilment.

- Ensure relevant order documentation, approvals and system updates are completed accurately and on time to support product specification accuracy, financial reporting and revenue recognition.

- Identify opportunities to improve quotation, renewal and order-processing workflows and assist in implementing process improvements.
- Maintain accurate documentation and records of quotation, renewal and order-processing activities in the relevant systems.

Essential requirements:

- Familiarity with quotation management software and proficiency in Microsoft Office Suite.

- Proficiency in basic calculations for pricing, discounts, taxes, and profit margins.

- Good communication and troubleshooting skills.

- Competent in configuring file and folder permissions on MS Server.

- Good understanding of LAN/WAN technologies.

- Ability to work independently and as part of a team.

- Knowledge of IT products and technologies is desirable.

If this sounds like you, please submit your resume by clicking the 'Apply Now'

📌 IT System Administrator (Presales) (Kochi)
🏢 Easyauthoring India
📍 Kochi