: · To take care for day-to-day IT Incidents &

- IT Service Request at ASK Center. · Capable to Handle First Level Trouble shooting related to IT Hardware, IT Peripherals &
- Network Issues. · Have Knowledge of Installing &
- Managing Operating Systems &
- Utility Software. · Good Communication Skills to get the Issue registered with Respective Hardware &
- Network Vendor &
- Suppliers. · Valuable Coordination Skills to get the timely resolution of IT Hardware &
- Network Issues. · Capable to prepare and share IT Checklist and reports with HO IT Team. · Maintaining IT Inventory at his respective ASK Centers. · Following the IT Compliance and Regulatory instruction given from HO IT Team.

Key Skills Required: · Experience for Installing Windows Operating System.



· Level-1 Hardware Trouble Shooting knowledge to identify the Hardware Issues in Desktop, Printers etc. · Level-1 Network troubleshooting knowledge to identify the Network Issues with LAN, WAN, Cables and Network Equipment. · Verbal &

- Written communication skills to coordinate with Service Providers and suppliers for the resolution of Network &
- Hardware Issues. · Basic Knowledge of MS Office to Maintain the Asset Inventory, IT Reports and Mailing. Please feel free to call for any questions or clarity

📌 IT Support Engineer (Prayagraj)
🏢 Protean Egov Technologies
📍 Prayagraj