: IT Support & Systems Engineer

Company: CIN Universe

Role: IT Support & Systems Engineer

Experience: 2–4 Years

Employment Type: Full time

Location: On-site

About the Role

We are looking for a hands-on, proactive IT Support & Systems Engineer with 2 to 4 years of experience to manage our day-to-day IT operations. In this role, you will be the primary go-to person for maintaining company devices, resolving technical issues for our team, and managing our local network infrastructure to ensure seamless, secure daily operations across our growing organization.

Key ResponsibilitiesDevice Lifecycle & Hardware Support

● Provision, configure, and deploy workstations and laptops (Windows, macOS, and Linux) for new hires and existing employees.

● Handle periodic hardware upgrades, routine maintenance, diagnostics, and repairs.

● Maintain an up-to-date asset inventory of all laptops, monitors, peripherals, and software licenses.

● Manage device recovery, wiping, and redeployment during employee offboarding.

IT Troubleshooting & Helpdesk

● Serve as the primary point of contact for internal hardware, software, OS, and peripheral issues.

● Diagnose and resolve operating system faults, driver conflicts, display/audio issues, and application bugs.

● Administer business productivity suites (Google Workspace / Microsoft 365)



including user provisioning, access permissions, shared drives, and group policies.

● Escalate persistent or complex infrastructure problems when vendor intervention or external repair is required.

Network & Security Administration

● Monitor and maintain local office network infrastructure (Wi-Fi access points, routers, managed switches, and firewalls).

● Troubleshoot connectivity issues (LAN/WAN, bandwidth bottlenecks, DNS/DHCP misconfigurations, and VPN access).

● Maintain meeting room AV setups, video conferencing equipment, and office network printers.

Required Qualifications & Skills

● Experience: 2–4 years of hands-on experience in IT support, desktop engineering, or systems administration.

● Operating Systems: Strong troubleshooting proficiency across Windows 10/11 and macOS environments.

● Problem-Solving: Clear, methodical approach to troubleshooting hardware, networking, and software glitches under time constraints.

● Communication: Good interpersonal and communication skills with the ability to explain technical fixes clearly to non-technical colleagues.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 IT Support Engineer (Delhi)
🏢 Cinuniverse
📍 Delhi