- Candidate Expectations

- Candidate Location - Anywhere

- Skills - Technical troubleshooting, Operating systems, Networking basics

- Diversity- No .

- Education and Certification / Qualification:

- Any degree Specific Remarks: Distance education not accepted.

- Certification: Not Applicable.

Detailed

- The Application Help Desk Analyst is responsible for providing comprehensive technical and functional support to business users across a suite of enterprise applications, including both commercial off-the-shelf (COTS) and custom-developed systems.

- This role serves as a primary point of contact for user inquiries, incidents, and service requests, ensuring timely resolution and high-quality user experience within a 24x7 operational environment.

- The Analyst possesses a strong understanding of application features, workflows, and system integrations, enabling effective troubleshooting and collaboration with downstream teams such as application support, product, and engineering.

- In addition to resolving issues, the role plays a key part in enhancing application usability, improving support processes, and contributing to knowledge management and program governance.

Skill Set Required:

- Minimum 1+ years of experience in International technical voice process(inbound), with proven exposure to working closely with product and engineering teams to troubleshoot, escalate, and resolve issues effectively.

- Strong working knowledge of incident and project management tools such as ServiceNow (SNOW), DevOps ADO, or equivalent platforms, including ticket creation, categorization, prioritization, and lifecycle management.





- Demonstrated ability to quickly learn and adapt to new technologies, products, and features, with a robust customer-centric mindset to translate technical concepts into practical solutions.

- Excellent written communication and documentation skills, with the ability to clearly explain complex technical information in a concise and easily understandable manner for non-technical audiences.

- Proven customer service orientation, with a strong focus on empathy, professionalism, responsiveness, and issue ownership.

- Ability to thrive in a fast-paced, demand-driven environment, effectively managing multiple requests and priorities while meeting SLAs and stakeholder expectations.

- Fluency in English (written and verbal) is mandatory, with strong presentation and interpersonal communication capabilities.

- High level of emotional intelligence, including active listening skills, sound judgment, and the ability to respond diplomatically and effectively in challenging situations.

- Familiarity with reporting and data analysis, including hands-on experience with MS Excel and visualization tools such as Tableau, to support operational insights and performance tracking.

- Exceptional attention to detail with a strong commitment to quality, accuracy, and continuous process improvement.

- Willingness to work in a 24x7 operational model with rotational shifts and weekly off schedules.

- Willing to work in a completely Work from Office work model .

Key Skills

- Windows troubleshooting, Hardware troubleshooting, ticketing systems, Troubleshooting methodology.

- Other Specific Remarks / Additional Requirements:

- Proper documents for entire career and PF Form 16 Mandatory.

📌 IT Help desk - Sr. Process Executive (Chennai)
🏢 Golden Opportunities
📍 Chennai